Lead Front Desk Agent

1 week ago


Santa Barbara, California, United States Azul Hospitality Full time
Job Title: Lead Front Desk Agent

Join Azul Hospitality as a Lead Front Desk Agent and create unforgettable experiences for our guests. As a key member of our front desk team, you will be responsible for providing exceptional customer service, ensuring a smooth and efficient check-in and check-out process, and maintaining a clean and welcoming environment.

Key Responsibilities:
  • Greet and welcome guests, providing a warm and friendly atmosphere
  • Manage front desk operations, including check-in, check-out, and room assignments
  • Train and supervise front desk staff to ensure excellent customer service
  • Conduct property tours and assist with group reservations
  • Oversee inventory control and maintain accurate records
  • Handle cash and credit transactions, as well as manage guest accounts
  • Respond to guest inquiries and resolve issues in a timely and professional manner
  • Collaborate with other departments to ensure seamless guest experiences
Requirements:
  • High school diploma or equivalent required; bachelor's degree preferred
  • Previous front desk experience in the hospitality industry
  • Excellent communication and leadership skills
  • Ability to work in a fast-paced environment and multitask
  • Basic computer skills and knowledge of hotel software
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • A chance to make a real difference in the lives of our guests

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