Fitness Operations Manager

4 weeks ago


Santa Barbara, California, United States Gold's Gym Full time
Job Title: Front Desk Manager

We are seeking a highly motivated and experienced Front Desk Manager to join our team at Gold's Gym SoCal. As a Front Desk Manager, you will be responsible for providing exceptional customer service, managing front desk operations, and leading a team of front desk staff.

Key Responsibilities:
  • Manage front desk operations, including scheduling, payroll, and inventory management
  • Provide exceptional customer service, responding to member inquiries and resolving issues in a timely and professional manner
  • Lead and motivate a team of front desk staff, providing coaching and feedback to ensure excellent service delivery
  • Collaborate with the management team to develop and implement strategies to improve member satisfaction and retention
  • Monitor and analyze front desk operations, identifying areas for improvement and implementing changes as needed
Requirements:
  • 2+ years of experience in a customer-facing role, preferably in the fitness industry
  • Proven track record of providing exceptional customer service and leading a team to achieve excellent results
  • Strong communication and interpersonal skills, with the ability to work effectively with diverse groups
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
  • High school diploma or equivalent required; college degree preferred
What We Offer:
  • Competitive hourly rate: $21.00 per hour
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

Gold's Gym SoCal is an equal opportunity employer, committed to creating an inclusive environment for all employees, applicants, vendors, and members alike. We celebrate our diversity and are proud of our legacy as a family-owned business.



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