Front Desk Supervisor

4 weeks ago

Santa Barbara, California, United States Palihouse Santa Barbara Full time
Job Title: Front Desk Supervisor

At Palihouse Santa Barbara, we're seeking a skilled Front Desk Supervisor to join our team. As a key member of our hospitality team, you'll be responsible for ensuring a seamless guest experience and maintaining the highest standards of customer service.

Key Responsibilities:
  • Assist the Hotel Manager in overseeing the daily operations of the front desk, including check-in, check-out, and guest services.
  • Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Manage the front desk team, providing guidance and support to ensure they meet the highest standards of service.
  • Collaborate with other departments, such as housekeeping and maintenance, to ensure a smooth and efficient operation.
  • Monitor and maintain the front desk area, ensuring it is clean, organized, and welcoming to guests.
  • Develop and implement strategies to improve guest satisfaction and loyalty.
  • Conduct regular audits to ensure compliance with hotel policies and procedures.
Requirements:
  • 2+ years of experience in a similar role, preferably in a luxury hotel setting.
  • Strong leadership and communication skills, with the ability to motivate and inspire a team.
  • Excellent customer service skills, with a focus on providing a personalized and memorable experience for guests.
  • Ability to work a flexible schedule, including weekends and holidays.
  • High school diploma or equivalent required; degree in hospitality or a related field preferred.
What We Offer:
  • A competitive compensation package, including medical, dental, and vision insurance.
  • 401(k) retirement plan and paid time off.
  • Opportunities for career advancement and professional development.
  • A collaborative and dynamic work environment.
  • Employee discounts on hotel stays and dining.

Palihouse Santa Barbara is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive culture.

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