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Client Support Specialist
2 months ago
Are you ready to advance your career with us? At DXP, we are committed to delivering exceptional service to our industrial clientele. Since our inception in 1908, DXP has focused on providing the highest standard of customer care through our extensive product knowledge and technical services, all while fostering a culture of pride and teamwork.
Pumping Solutions, a DXP company, is looking for a Client Support Specialist to handle outbound communications, follow up on inquiries, and manage quotes and leads. This position is based in our office.
Key Responsibilities:
- Addressing customer inquiries about our products and services
- Processing customer orders received via phone
- Verifying stock availability and shipping timelines
- Providing price quotes, fulfilling orders according to customer requirements, and managing sales data through our systems
- Supporting the external sales team by preparing quotes and sourcing necessary products
Qualifications:
- 1-2 years of experience in customer service
- Outstanding communication skills, both written and verbal
- Proficient in computer applications, including VOIP systems, Microsoft Office Suite, Adobe, and CRM data entry
- Enthusiastic and capable of working independently
- Prior experience in inside sales or customer service is preferred
- Strong data entry skills, organizational abilities, multitasking, and a customer-centric approach
- Regular in-person attendance is essential
- Familiarity with pumps and hydraulic systems is advantageous
- General understanding of fluid dynamics
Work Environment: Office setting
Company Benefits: DXP offers a comprehensive benefits package that includes Medical, Dental, Vision, Flexible Spending, 401(k), paid holidays, Life and Disability Insurance, and additional supplemental options. We are an Equal Opportunity Employer.
At DXP, we value our employees and strive to create a supportive and goal-oriented culture. Our team is dedicated to achieving remarkable results together, and every employee plays a crucial role in our success.
About DXP EnterprisesFounded in 1908, DXP has evolved from its original focus as Southern Engine and Pump Company to become a leading provider of distribution management services. Our diverse portfolio includes a range of companies that enhance our ability to deliver expert product knowledge, technical services, and industrial MRO supply chain solutions.
Today, DXP is publicly traded and serves various industries through our Innovative Pumping Solutions, Supply Chain Services, and MROP Products and Services. We are committed to staying at the forefront of technology and training while attracting and retaining top talent in the industry.
