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Desktop Support Specialist

2 months ago


San Pedro, California, United States Sierra Cybernetics Full time
Job Summary

We are seeking a skilled Help Desk Technician to join our team at Sierra Cybernetics. As a Help Desk Technician, you will be responsible for providing technical assistance and support to our clients' employees, helping them to resolve technical issues and improve their overall IT experience.

Key Responsibilities
  • Provide technical support and assistance to clients via phone, email, or in-person
  • Troubleshoot and resolve technical issues with desktop computers, laptops, and other IT equipment
  • Install, configure, and maintain software and hardware
  • Collaborate with internal teams to resolve complex technical issues
  • Document and track technical issues and resolutions
Requirements
  • High school diploma or equivalent required
  • 1-2 years of experience in a help desk or technical support role
  • Strong technical skills and knowledge of IT systems and software
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively