Desktop Support Specialist

3 weeks ago


San Jose, California, United States CAI Full time

Job Summary

We are seeking a skilled Desktop Support Specialist to join our team at CAI. As a Desktop Support Specialist, you will act as a liaison between executives and the IT Org, ensuring seamless execution of executive meetings and providing technical support as needed.

Key Responsibilities

  • Demonstrate exceptional communication skills, both written and verbal, to effectively collaborate with team members.
  • Display confidence and professionalism when interacting with executives and team members, handling sensitive and confidential information with discretion.
  • Facilitate the setup and troubleshooting of audio-visual equipment, ensuring a smooth and productive meeting experience.
  • Take a proactive stance in identifying opportunities to improve processes and enhance efficiency, anticipating needs and providing solutions before issues arise.
  • Maintain accurate documentation of test cases and report any defects or issues to the development team promptly.

Requirements

  • Excellent written and verbal communication skills.
  • Technical proficiency with a willingness to expand knowledge as needed.
  • Ability to handle high-pressure situations with grace and professionalism.
  • 3 years of Desktop Support experience.
  • 2 years of Audio Visual experience.
  • Candidate must be comfortable and familiar with setup and troubleshooting of corporate conference room AV systems.

Physical Demands

The ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards.

Work Environment

Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor.



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