Desktop Support Specialist
4 days ago
At The Phoenix Group, we are seeking a highly skilled Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees, ensuring that our systems and infrastructure are running smoothly and efficiently.
Key Responsibilities:- Technical Support: Provide timely and effective technical support to employees, including troubleshooting, installation, configuration, and resolution of hardware and software issues.
- Incident Management: Record and track all support interactions and their outcomes in our incident tracking database, ensuring that all issues are properly documented and resolved.
- Hardware and Software Management: Stay up-to-date with the latest hardware and software technologies, and ensure that our systems and infrastructure are properly maintained and upgraded.
- Collaboration and Communication: Work closely with our IT team to ensure seamless communication and collaboration, and provide excellent customer service to our employees.
- Problem-Solving: Identify and escalate technical issues, and work with our IT team to resolve complex problems and improve our systems and infrastructure.
- Experience: 3+ years of experience in a law firm providing direct hardware and software support.
- Education: GED/High School Diploma required; Bachelor's degree preferred.
- Skills: In-depth knowledge of desktop, laptop, mobile device, printer support, various Windows OS, and Microsoft 365/Office Suite.
- Certifications: A+ Certification is a plus.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.
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