Mortgage Assistance Specialist
5 days ago
Valon is a leading provider of mortgage servicing solutions, dedicated to empowering homeowners through innovative technology and exceptional customer service. Our mission is to make homeownership easier, more secure, and financially accessible to all.
Job SummaryWe are seeking a highly skilled Mortgage Assistance SPOC to join our Default Servicing team. As a key member of our team, you will serve as the primary point of contact for homeowners in default, providing expert guidance and support to resolve complex mortgage issues.
Responsibilities- Manage assigned queues in a timely and efficient manner, ensuring prompt communication with clients and stakeholders.
- Develop and maintain strong relationships with clients, investors, and internal teams, providing exceptional customer service and support.
- Evaluate homeowners' eligibility for mortgage assistance plans, negotiating workout agreements and drafting trial, repayment, and/or forbearance plans as needed.
- Monitor pre-foreclosure and foreclosure populations, mortgage assistance production reports, and other default-related metrics to inform business decisions.
- 1+ years of experience in collections and/or loss mitigation, with a strong background in mortgage servicing and default servicing.
- Exceptional organizational skills, with the ability to work in a fast-paced environment with minimal supervision.
- Strong problem-solving abilities, with a focus on delivering results-oriented solutions.
- Active MLO state licenses in NMLS, with the ability to obtain and maintain licenses throughout tenure with the company.
- Competitive salary and a 401(k) plan with a 4% annual match.
- No weekends or late nights required, with a generous amount of paid time off and 11 paid company holidays.
- Comprehensive, low-cost medical, dental, and vision benefits, as well as an EAP for additional support.
- Opportunities for growth and development, with quarterly possibilities for promotion and annual performance reviews.
We are committed to diversity and inclusion in the workplace, and prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
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