Senior Mortgage Servicing Specialist
5 days ago
Valon is a company that empowers homeowners by providing a seamless and secure homeownership experience. Our mission is to make homeownership easier, more secure, and financially savvy. We're a team of passionate professionals who leverage technology to improve the mortgage servicing process.
The Client Experience TeamThe Client Experience team at Valon is a group of dedicated and knowledgeable individuals who provide exceptional service to our homeowners. We're responsible for navigating homeowner communications, resolving issues, and promoting Valon's products and services. Our team members are equipped with extensive knowledge of the mortgage industry and are committed to embodying Valon's mission.
About the RoleWe're seeking a Senior Mortgage Servicing Specialist to join our team. This role requires previous experience in mortgage servicing and the ability to navigate inbound and outbound homeowner communications. The ideal candidate will be able to shift seamlessly between the responsibilities of the Customer Service and Collections teams.
Responsibilities- Research and resolve homeowner issues using our internal mortgage servicing system.
- Document all homeowner communications.
- Promote Valon-specific products and services with a strong focus on satisfaction.
- Identify and locate delinquent accounts using credit bureau information, loan documents, and other sources.
- Determine if we're able to collect past-due payments.
- Collect payments on or set up repayment plans for delinquent accounts and update records once the loan is current.
- Previous mortgage servicing experience.
- 1-2 years of customer service experience.
- 1-2 years of mortgage servicing experience.
- High school diploma or equivalent.
- Familiarity with industry-specific processes, terminology, systems, and tools.
- Strong written and oral communication skills.
- Proven track record of effectively resolving homeowner issues.
- Ability to collaborate with other business areas and team members.
- Competitive salary and a 401(k) plan with a 4% annual match.
- No weekends or late nights required.
- Generous amount of paid time off: 17 days of paid time off, 5 additional paid sick days, and 11 paid company holidays.
- Comprehensive, low-cost medical, dental, and vision benefits and an EAP for additional support.
- In-office snacks and drinks and Bagel Fridays.
- Quarterly possibilities for promotion and annual performance reviews.
- 12 weeks of fully paid time off for new parents.
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