Mortgage Servicing Specialist

1 day ago

Phoenix, Arizona, United States Valon Full time
{"About the Company": "At Valon, we're revolutionizing the homeownership experience by empowering every homeowner. Our mission is to make home ownership easier, more secure, and financially savvy. We're a team of innovators, operators, and industry experts leveraging technology to transform the mortgage servicing industry.

Our company is built on a foundation of exceptional service, and our Client Experience team is at the forefront of this mission. They're a group of organized and altruistic individuals who provide our homeowners with top-notch service, whether it's resolving issues, managing default processes, or solving problems in real-time.

**The Role**: We're seeking a highly skilled Customer Service Senior Specialist with experience in mortgage servicing to navigate homeowner communications with professionalism, efficiency, and friendliness. The ideal candidate will be able to seamlessly shift between the responsibilities of the Customer Service and Collections teams.

**Responsibilities**:

* Research and resolve homeowner issues using our advanced internal mortgage servicing system.
* Document all homeowner communications.
* Promote Valon-specific products and services with a strong focus on satisfaction.
* Identify and locate delinquent accounts using credit bureau information, loan documents, background checks, and other sources and databases.
* Determine if we're able to collect past-due payments.
* Collect payments on or set up repayment plans for delinquent accounts and update records once the loan is current.

**Ideal Background**:

* Previous mortgage servicing experience.

**Minimum Qualifications**:

* 1-2 years of customer service experience.
* 1-2 years of mortgage servicing experience.
* High school diploma or equivalent.
* Familiarity with industry-specific processes, terminology, systems, and tools.
* Strong written and oral communication skills.
* Proven track record of effectively resolving homeowner issues.
* Ability to collaborate with other business areas and team members.

**Benefits**:

* Competitive salary and a 401(k) plan with a 4% annual match.
* No weekends or late nights required.
* Generous paid time off: 17 days of paid time off, 5 additional paid sick days, and 11 paid company holidays.
* Comprehensive medical, dental, and vision benefits, and an EAP for additional support.
* In-office snacks and drinks, and Bagel Fridays.
* Opportunities for growth and development, including quarterly possibilities for promotion and annual performance reviews.
* 12 weeks of fully paid time off for new parents.

**Note**: Throughout the interview process, please be aware that emails will only be from @valon.com. We won't ask for personally identifiable information during the interview process. If you have any requests to verify the authenticity of an outreach, please reach out to @valon.com.

Valon is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on protected characteristics as outlined by federal, state, or local laws. Hiring decisions are made solely on qualifications, merit, and business needs at the time."

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