Mortgage Assistance Specialist

3 days ago

Phoenix, Arizona, United States Valon Full time
About Valon

Valon is a company that empowers every homeowner by providing a world where home ownership comes with ease, security, and financial know-how. Our mission is to fundamentally improve the homeownership experience through mortgage servicing.

Job Summary

The Mortgage Assistance Processor will work to provide solutions for existing homeowners of Valon Mortgage who are experiencing hardships. This individual will report to the Underwriting Supervisor/Manager and be responsible for providing best-in-class customer service to both homeowners as well as internal customers to support Valon's strategic goals.

Key Responsibilities
  • Review mortgage assistance applications and manage a caseload from application to modification under the supervision of the Underwriting Supervisor/Manager.
  • Serve as a knowledgeable resource in mortgage servicing, providing essential support to the Underwriting team.
  • Identify opportunities for process improvements and efficiently manage multiple tasks in a fast-paced environment.
  • Assess customer documentation within 5 business days to determine the completeness of the Mortgage Assistance Application.
  • Order and evaluate BPOs/AVMs/appraisals, calculate income, expenses, and escrow advances per guidelines, and review title searches when necessary.
  • Apply investor, client, and insurer guidelines for payment deferrals, loan modifications, forbearances, repayment plans, short sales, and deeds in lieu.
  • Evaluate marketing strategies, listing history, and offers, and handle counteroffers per departmental and investor/insurer/client procedures.
  • Prepare and send necessary documents, including trial period agreements, deferral agreements, and decline letters. Maintain professional communication with homeowners, agents, and other stakeholders.
  • Complete the 2nd Look/QA process to ensure compliance with investor/insurer/client guidelines and work with vendors to oversee documentation.
  • Perform other duties as assigned and be available for overtime and weekend work as needed.
Requirements
  • Advanced Industry Knowledge: Extensive experience with FHA, VA, USDA, FNMA, and FHLMC guidelines.
  • Regulatory Compliance: In-depth understanding of federal mortgage regulations, including RESPA, TILA, ECOA, TRID, and CFPB.
  • Communication Skills: Strong communicator with excellent writing abilities.
  • Integrity & Ethics: High ethical standards with a commitment to integrity.
  • Team Collaboration: Proven ability to work effectively with diverse team members.
Benefits
  • Competitive salary and a 401(k) plan-with a 4% annual match.
  • No weekends or late nights required.
  • Generous amount of paid time off: 17 days of paid time off, 5 additional paid sick days, and 11 paid company holidays.
  • Comprehensive, low-cost medical, dental, & vision benefits, and an EAP for additional support.
  • In-office snacks and drinks (and Bagel Fridays).
  • Quarterly possibilities for promotion and annual performance reviews.
  • Birthing and non-birthing parents receive 12 weeks of FULLY PAID time off to focus on their new addition(s).
About Us

Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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