Mortgage Servicing Senior Specialist
4 days ago
Valon is a leading provider of mortgage servicing solutions, dedicated to empowering homeowners through innovative technology and exceptional customer service. Our mission is to transform the homeownership experience by leveraging technology to improve the mortgage servicing process.
The Client Experience TeamThe Client Experience team at Valon is a group of highly organized and altruistic individuals who provide exceptional service to our homeowners. They act as a bridge between Valon and our homeowners, equipped with extensive knowledge of the mortgage industry.
About the RoleWe are seeking a Senior Specialist to join our Client Experience team, responsible for navigating inbound and outbound homeowner communications in a professional, efficient, and friendly manner. The ideal candidate will have previous experience in the mortgage servicing space and be able to shift seamlessly between the responsibilities of the Customer Service and Collections teams.
Key Responsibilities- Research and resolve homeowner issues using our top-of-the-line internal mortgage servicing system.
- Document all homeowner communications.
- Promote Valon-specific products and services with a strong focus on satisfaction.
- Identify and locate delinquent accounts using credit bureau information, loan documents, background checks, and other sources and databases.
- Determine if we're able to collect past-due payments.
- Collect payments on or set up repayment plans for delinquent accounts and update records once the loan is current.
- Previous mortgage servicing experience.
- 1-2 years of customer service experience.
- 1-2 years of mortgage servicing experience.
- High school diploma or equivalent.
- Familiarity with industry-specific processes, terminology, systems, and tools.
- Strong written and oral communication skills.
- Proven track record of effectively resolving homeowner issues.
- Ability to collaborate with other business areas and team members.
- Competitive salary and a 401(k) plan with a 4% annual match.
- No weekends or late nights required.
- Generous amount of paid time off: 17 days of paid time off, 5 additional paid sick days, and 11 paid company holidays.
- Comprehensive, low-cost medical, dental, and vision benefits and an EAP for additional support.
- In-office snacks and drinks and Bagel Fridays.
- Quarterly possibilities for promotion and annual performance reviews.
- Birthing and non-birthing parents receive 12 weeks of fully paid time off to focus on their new addition(s).
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