Mortgage Servicing Specialist
4 days ago
Valon is a pioneering company that empowers homeowners by leveraging technology to simplify the mortgage servicing process. Our mission is to make homeownership a seamless and secure experience.
The Client Experience TeamThe Client Experience team at Valon is a dynamic group of professionals who provide exceptional service to our homeowners. With extensive knowledge of the mortgage industry, they embody Valon's mission of championing homeownership.
About the RoleWe are seeking a skilled Mortgage Servicing Specialist to join our team. The ideal candidate will be responsible for navigating homeowner communications, resolving issues, and promoting Valon's products and services. Key responsibilities include:
- Researching and resolving homeowner issues using our internal mortgage servicing system.
- Documenting all homeowner communications.
- Promoting Valon-specific products and services with a focus on satisfaction.
- Identifying and locating delinquent accounts using credit bureau information, loan documents, and other sources.
- Determining if we can collect past-due payments and setting up repayment plans for delinquent accounts.
Previous mortgage servicing experience is highly desirable. The ideal candidate will have a strong understanding of the mortgage industry and excellent communication skills.
Minimum QualificationsThe following qualifications are required:
- 1-2 years of call center experience.
- High school diploma or equivalent.
- Strong oral communication skills.
- Attention to detail.
- Ability to collaborate with other business areas and team members.
Valon offers a competitive salary, 401(k) plan with a 4% annual match, and a range of benefits including comprehensive medical, dental, and vision benefits, and 17 days of paid time off. We also offer opportunities for growth and development, including quarterly possibilities for promotion and annual performance reviews.
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