Senior Performance Solutions Engineer

2 weeks ago


Santa Clara, California, United States ServiceNow Full time
Job Overview

Company Background:
Founded in 2004 in San Diego, California, ServiceNow has emerged as a leading provider of innovative technology solutions. Our AI-driven platform serves over 8,100 clients, including a significant portion of the Fortune 500, by enhancing connectivity among people, systems, and processes. We are dedicated to improving workplace efficiency and are on a mission to create a better working environment for all.

Role Responsibilities:

The Performance Support Engineer will take charge of addressing and resolving complex issues within the ServiceNow Technical Support team, specifically focusing on performance and system availability. This role involves acting as the final escalation point within the technical support division and providing mentorship to junior staff across various technologies.

Key Responsibilities Include:

  • Managing high-priority technical challenges related to performance.
  • Providing guidance and support to less experienced team members.
  • Engaging directly with customers, necessitating exceptional interpersonal and technical skills.
  • Availability to work outside standard business hours, including evenings and weekends as required.
Qualifications:

Essential Skills:

  • Proven ability to troubleshoot complex technical issues.
  • Extensive experience with relational databases such as MySQL or Oracle.
  • Proficiency in Java and familiarity with scripting languages including JavaScript, Python, Perl, Unix Shell, and Windows Shell.
  • Advanced knowledge of Unix/Linux systems.
  • Understanding of web application architecture components.
  • Experience in diagnosing performance issues, including database tuning.
  • Ability to collaborate effectively in a team setting while also being self-sufficient.
  • Strong commitment to quality and customer satisfaction.
  • Excellent communication skills, both written and verbal, with the capability to explain complex solutions clearly.
  • Ability to interact with high-value customer administrators and developers.
  • Exceptional time management abilities.
  • Willingness to work evenings and weekends consistently.
  • Basic understanding of networking and system administration.

Preferred Skills:

  • Experience in writing or debugging Object-Oriented code, preferably in Java.
  • Familiarity with dynamic HTML components such as AJAX, JavaScript, and CSS.
  • Advanced object-oriented programming capabilities.
  • In-depth knowledge of JavaScript.
  • Proficiency in web services (SOAP, REST) and data extraction technologies (JDBC, ODBC).
  • Understanding of TCP/IP and networking principles.
  • Experience with monitoring tools like Splunk.
  • Familiarity with Simple Network Management Protocol (SNMP).
  • Experience with remote administration tools.
  • Strong familiarity with Eclipse IDE.
  • Basic understanding of IT Service Management (ITSM) and IT Infrastructure Library (ITIL) principles.

Compensation and Benefits:
We offer a competitive salary and benefits package, including health plans, retirement savings options, and flexible time-off policies.

ServiceNow is committed to fostering an inclusive environment and welcomes candidates from diverse backgrounds.



  • Santa Clara, California, United States AMD Full time

    JOIN AMD AND MAKE A DIFFERENCEAt AMD, we are dedicated to revolutionizing lives through our advanced technology, enhancing our industry, communities, and the global landscape. Our vision is to create exceptional products that propel next-generation computing experiences, serving as the foundation for data centers, artificial intelligence, personal computing,...


  • Santa Clara, California, United States Palo Alto Networks Full time

    Job OverviewCompany OverviewAt Palo Alto Networks, our commitment is rooted in our mission:To be the leading cybersecurity partner, safeguarding our digital existence.We envision a world where each day is more secure than the last. Our foundation is built on challenging the status quo and seeking innovators who are dedicated to shaping the future of...


  • Santa Clara, California, United States Marvell Semiconductor Full time

    About Marvell SemiconductorMarvell Semiconductor is at the forefront of developing semiconductor solutions that serve as the foundational elements of the data infrastructure that connects our global community. Our cutting-edge technology spans across various sectors including enterprise, cloud, AI, automotive, and carrier architectures, unlocking new...


  • Santa Clara, California, United States Sage Lake Senior Living Full time

    About the RoleWe are seeking a seasoned Senior SRE Engineer to join our team at Sage Lake Senior Living, where you will play a critical role in ensuring the high availability and performance of our AI-powered applications.Key ResponsibilitiesOperate and improve the observability and maintainability of our distributed microservice cloud applications and...


  • Santa Clara, California, United States Astera Labs Full time

    Astera Labs stands at the forefront of specialized connectivity innovations that harness the capabilities of AI and cloud infrastructures. Our Intelligent Connectivity Platform merges PCIe, CXL, and Ethernet semiconductor solutions with the COSMOS software suite, offering a scalable and customizable software-defined architecture. With a commitment to...

  • AI Solutions Engineer

    2 weeks ago


    Santa Clara, California, United States E-Solutions Full time

    Position OverviewWe are seeking a dedicated Gen AI Specialist to join our innovative team at E-Solutions, a global leader in workforce solutions.Key Responsibilities:Prompt Engineering and AI Chatbot Development: Design and implement advanced AI chatbot solutions, incorporating functionalities such as QA, translation, and search/summarization.Foundation...

  • AI Solutions Engineer

    2 weeks ago


    Santa Clara, California, United States E-Solutions Full time

    Position OverviewE-Solutions is seeking a dedicated Gen AI Specialist to join our innovative team. This role focuses on the development and enhancement of advanced AI solutions.Key ResponsibilitiesPrompt Engineering and AI Chatbot Development: Design and implement sophisticated AI chatbot solutions, integrating functionalities such as QA, translation, and...


  • Santa Clara, California, United States NVIDIA Full time

    At NVIDIA, we have been at the forefront of transforming computer graphics, PC gaming, and accelerated computing for over 25 years. Our legacy of innovation is fueled by our exceptional technology and amazing team of people.We are seeking a talented and experienced Senior Solutions Engineer for Product Manufacturing to join our Operations Engineering team....


  • Santa Clara, California, United States Sage Lake Senior Living Full time

    About the RoleWe are seeking a seasoned Senior SRE Engineer to join our team at Sage Lake Senior Living, where you will play a critical role in monitoring and operating our NVIDIA Inference Microservices (NIMs) factory automation and deployed services.Key ResponsibilitiesOperate a software factory that takes an AI model as input and produces a deployable...


  • Santa Clara, California, United States Denken Solutions, Inc. Full time

    Job SummaryDenken Solutions, Inc. is seeking a highly skilled Senior Network Test Engineer to join our team. As a key member of our engineering team, you will be responsible for designing, developing, and executing test plans for software features on Layer 3 and Layer 2 protocols.Key ResponsibilitiesProtocol Testing: Design and develop test plans for testing...


  • Santa Clara, California, United States Apple Full time

    OverviewAre you passionate about precision and excellence in engineering? At Apple, we thrive on transforming innovative ideas into remarkable products and experiences. Our Hardware Technology Packaging team is at the forefront of designing and developing cutting-edge electronic packaging solutions for a variety of Apple devices, including iPhone, iPad, Mac,...


  • Santa Clara, California, United States Johnson & Johnson Full time

    Johnson & Johnson, a leader in medical technology, is seeking a Senior FPGA Design Engineer to join our innovative team.As part of our commitment to advancing digital surgery and robotics, this role will focus on the design and implementation of FPGA solutions that enhance our surgical robotics systems. The successful candidate will work collaboratively with...


  • Santa Clara, California, United States NVIDIA Full time

    We are seeking a highly skilled Senior GPU Performance Architect to join our AI Applications team at NVIDIA. As a key member of our architecture group, you will play a critical role in driving innovation and delivering cutting-edge performance in the field of artificial intelligence.The ideal candidate will have a strong background in computer science,...


  • Santa Clara, California, United States Jobot Full time

    Join Jobot as a Senior ATE Test Development EngineerThis position offers an exciting opportunity for a proficient ATE Test Development Engineer to become part of a well-capitalized global organization renowned for its cutting-edge innovations in the Semiconductor sector. In the role of Senior/Principal Test Engineer, you will take charge of establishing ATE...


  • Santa Clara, California, United States Sophos Full time

    About UsSophos is a global leader and innovator of advanced security solutions that defeat cyberattacks, including Managed Detection and Response (MDR) and incident response services and a broad portfolio of endpoint, network, email, and cloud security technologies. As one of the largest pure-play cybersecurity providers, Sophos defends more than 600,000...

  • Engineering Manager

    3 days ago


    Santa Clara, California, United States Pure Storage Full time

    About the RolePure Storage is seeking an experienced Engineering Manager to lead the development of our cutting-edge storage solutions. As a key member of our engineering team, you will be responsible for managing a team of software developers and collaborating with cross-functional teams to drive product innovation.Key ResponsibilitiesLead a team of...


  • Santa Clara, California, United States Innova Solutions Full time

    Innova Solutions is actively seeking a Reliability Engineer. Position Type: Full Time Location: Santa Clara, CA As a Reliability Engineer, your responsibilities will include: Key Responsibilities:Engaging in Board Level Reliability laboratory activities, establishing functional test hardware and software for various NV products, including large server...


  • Santa Clara, California, United States Qualcomm Full time

    As a leader in the realm of wireless networking technologies, Qualcomm has played a pivotal role in transforming Wi-Fi into the predominant method for network access across various environments, including residences, small enterprises, large corporations, and public spaces like airports and hotels. With the rise of new applications and devices leveraging...


  • Santa Clara, California, United States Innova Solutions Full time

    Innova Solutions is actively seeking a Reliability Engineer. Position Type: Full Time Location: Santa Clara, CA As a Reliability Engineer, your responsibilities will include: Key Responsibilities:Engaging in Board Level Reliability laboratory operations, establishing functional testing hardware and software for various NV products, including extensive server...


  • Santa Clara, California, United States Innova Solutions Full time

    Innova Solutions is currently seeking a Reliability Engineer. Position Type: Full Time Location: Santa Clara, CA As a Reliability Engineer, your responsibilities will include: Key Responsibilities:Engaging in the Board Level Reliability laboratory setting, establishing functional test hardware and software for various NV products, including extensive server...