Director of Technology Operations

4 days ago


Evanston, Illinois, United States Garrett-Evangelical Theological Seminary Full time
Job Summary

The Assistant Director of Technology Operations is a key member of the IT team at Garrett-Evangelical Theological Seminary, responsible for directing and supervising IT functions and systems operations. This role requires strong leadership and technical skills to manage the delivery of effective and efficient customer service and IT service management.

Key Responsibilities
  • Technical Leadership: Provide technical guidance and direction to the IT team, ensuring the delivery of high-quality IT services to campus end-users and customers.
  • System Administration: Install, configure, and maintain operating systems, software, and hardware, including servers, workstations, and network devices.
  • Network Management: Manage and maintain local area networks (LANs), Wide area networks (WANs), and wireless networks, ensuring optimal performance and availability.
  • Customer Support: Provide exceptional customer service and technical support to campus end-users and customers, resolving technical issues and improving overall IT service management.
  • Team Management: Supervise and direct the work of IT staff, providing guidance, training, and development opportunities to ensure the team's success.
  • Strategic Planning: Collaborate with the AVP for Technology to develop and implement IT strategies, policies, and procedures that align with the seminary's goals and objectives.
  • Financial Management: Assist in preparing, monitoring, and administering the annual budget for the IT department, ensuring effective use of resources and optimal return on investment.
Requirements
  • Education: Bachelor's Degree in Computer Science, Information Technology, or a related field.
  • Experience: Six years of relevant IT System Administrator/Network work experience, with four years of management experience.
  • Skills: Strong technical skills, including application administration, network management, and system administration. Excellent leadership, communication, and customer service skills.


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