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Executive Director of Wellness Operations

2 months ago

Evanston, Illinois, United States Restore Hyper Wellness Full time
Job Description

Job Summary

Restore Hyper Wellness is seeking a highly skilled and experienced General Manager to lead our retail operations and drive business growth. As a key member of our leadership team, you will be responsible for cultivating and maintaining a positive company culture, building a high-performing team, and driving sales and revenue growth.

Key Responsibilities

  • People Management
    • Lead performance management activities, including goal setting, coaching, and performance reviews.
    • Develop and implement strategies to attract, retain, and develop high-performing employees.
    • Partner with the corporate HR department to identify and interview potential candidates.
    • Oversee onboarding and training of new employees, including compliance and specialized training.
    • Ensure ongoing training and development of employees to meet company standards.
    • Lead and influence managerial staff to maximize productivity and align with company goals.
    • Enforce company policies, procedures, and productivity standards.
    • Monitor and document staff performance and behavior.
    • Oversee employee schedules to maximize usage and efficiency.
    • Audit and verify payroll information.
  • Operations Management
    • Maintain a safe, clean, and secure environment for guests and staff.
    • Improve operational execution through attention to detail and adherence to operating and safety standards.
    • Communicate equipment maintenance and construction needs to leadership.
    • Collaborate with leadership to ensure optimal store performance and staff development.
    • Ensure an exceptional store experience that engages and retains customers.
    • Be flexible with your schedule to meet business needs.
    • Make timely and effective decisions regarding customer service issues.
    • Report daily appointments, revenue, and customer interactions.
    • Report safety and medical incidents to the corporate team.
  • Sales and Marketing
    • Drive store sales through membership, packages, and retail opportunities.
    • Maintain a strong local presence through partnerships with community and business organizations.
    • Participate in local events and wellness initiatives to generate interest in Restore's services.
    • Lead store team in service and product knowledge to meet and exceed sales goals.
    • Manage local grassroots marketing and prospecting initiatives.
    • Set daily, weekly, and monthly goals across all services to ensure clear expectations for staff and store performance.
    • Manage or delegate social media channels to create compelling posts and communicate with guests and leads.
    • Ensure all lead generation platforms are managed effectively and all marketing campaigns are followed.
    • Create and maintain a highly engaged group of ambassadors and influencers that promote the store and brand.
  • Company Culture
    • Represent the brand by embodying Restore's core values and acting in alignment with the mission and vision of Restore Hyper Wellness.
    • Lead and organize staff outings, professional development, and member workshops that build on and enhance Restore's mission, vision, and values.

Requirements

  • Undergraduate degree or higher.
  • Proven track record of B2B sales and management experience.
  • Passion for fitness, athletic achievement, and general health and wellness.
  • Strong verbal and written communication skills.
  • Numbers person with ability to deliver action plans based on key metrics.
  • Tech-savvy with experience processing payroll and creating employee schedules.
  • Leadership role with strong team player skills.
  • Driven to meet monthly, quarterly, and annual financial goals.
  • Experience in the health and wellness industry is a plus.

Benefits

  • Competitive salary.
  • Complimentary and discounted access to Restore's innovative wellness services.
  • Vacation time.
  • Health insurance.
  • 401K plan with 4% match.