Insurance Customer Service Representative

2 weeks ago


Prineville, Oregon, United States Insure Pacific Inc., DBA: Prineville Insurance Agency Full time
Account Manager - Insurance

We are seeking a highly organized and friendly Account Manager to play a strategic role on our team at Insure Pacific Inc., DBA: Prineville Insurance Agency.

Key Responsibilities:
  • Consult with clients to process quotes and issue renewals or updates to current policies.
  • Provide clear answers to clients on coverage and billing questions, including information on rate fluctuations and policy changes.
  • Update policy changes on customer accounts and inform clients about policy changes according to NAIC regulations.
  • Gather documentation needed for reporting a claim and contact an adjuster to process it against a current policy.
  • Meet regularly with agents to stay up-to-date on industry standards, insurance products, current rates, coverages, insurance policies, and carriers.
Requirements:
  • Strong communication and problem-solving skills, with great follow-up skills.
  • Insurance experience as an agent or other position is preferred, but we will provide training as needed for the right fit and skillset.
  • Active insurance license in your state or willingness to get licensed within 90 days.
  • Associates or Bachelor's degree, but all candidates with insurance industry experience will be considered.
  • Basic computer skills and ability to use Microsoft Office Suite (Word, Excel, PowerPoint, etc.).


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