Customer Service Representative

4 weeks ago


Prineville, Oregon, United States Insure Pacific Inc DBA: Prineville Insurance Agency Full time
Job SummaryAs a key member of our team, you will be the first point of contact for clients and visitors, providing exceptional customer service and support.

Key Responsibilities
  • Welcome and assist clients, potential clients, and companies we represent in a professional and courteous manner.
  • Establish and maintain strong relationships with clients and stakeholders through effective communication and follow-up.
  • Manage incoming calls, emails, and correspondence, ensuring timely and accurate responses.
  • Support teammates with client follow-up and provide administrative assistance as needed.
  • Maintain accurate and up-to-date client files and records, both physical and digital.
  • Process and distribute mail, emails, and other correspondence in a timely and efficient manner.
  • Perform various administrative tasks, including data entry, claims processing, and web downloads.
  • Ensure the office lobby remains clean, organized, and well-stocked with supplies.

Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Proficiency in computer software and systems, including agency management systems.
  • Attention to detail and organizational skills.
  • Ability to maintain confidentiality and handle sensitive information.

About UsInsure Pacific Inc DBA: Prineville Insurance Agency is a dynamic and growing organization dedicated to providing exceptional service to our clients. We are seeking a highly motivated and customer-focused individual to join our team.

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