Customer Service Representative

4 weeks ago


Prineville, Oregon, United States Mike Hornback - State Farm Agent Full time
Job Description
As a Customer Relations Representative at Mike Hornback - State Farm Agent, you will be responsible for establishing customer relationships and providing prompt, accurate, and friendly customer service. This includes responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.

Key Responsibilities:
  • Establish customer relationships and follow up with customers, as needed.
  • Provide customer service, including responding to inquiries and resolving issues.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.

Benefits of Working with Us:
  • Group Life Insurance Benefits
  • Salary plus commission/bonus
  • Hourly pay plus commission/bonus
  • Hourly pay
  • Health benefits
  • Paid time off (vacation and personal/sick days)
  • Valuable experience
  • Growth potential/Opportunity for advancement within my agency

Requirements:
  • Excellent communication skills - written, verbal and listening
  • Self-motivated
  • Detail oriented
  • Proactive in problem solving
  • Dedicated to customer service
  • Ability to work in a team environment
  • Ability to effectively relate to a customer
  • Bilingual - Spanish required


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