Reservations Coordinator

3 weeks ago


Rochester, Michigan, United States Davidson Hospitality Group Full time
Job Summary

We are seeking a highly skilled and customer-focused Reservations Agent to join our team at Davidson Hospitality Group. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Reservation Management: Answer phone calls and emails to book reservations, ensuring accurate and timely processing of guest requests.
  • Customer Service: Provide exceptional service to guests, responding to their needs and concerns in a professional and courteous manner.
  • Record Keeping: Maintain accurate records of reservations, cancellations, and guest interactions, ensuring seamless communication between departments.
  • Collaboration: Work closely with other departments to ensure guest satisfaction, resolving any issues or concerns in a timely and professional manner.
  • Sales and Upselling: Identify opportunities to upsell additional services and amenities, enhancing the guest experience and driving revenue growth.
Requirements

To be successful in this role, you will possess excellent communication and interpersonal skills, with the ability to work in a fast-paced environment. You will be a team player, with a strong focus on customer satisfaction and a passion for delivering exceptional service.



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