Guest Services Coordinator
2 weeks ago
Overview: The Guest Services Supervisor plays a pivotal role in delivering exceptional service to our guests at DoubleTree by Hilton Rochester. This position involves assisting the Guest Services Manager in ensuring a welcoming and efficient experience for all visitors, from their arrival to their departure, while optimizing room occupancy and revenue.
Key Responsibilities:
- Provide attentive and courteous service to guests, ensuring their needs are met promptly.
- Assist in managing the front desk operations, including overseeing the check-in and check-out processes.
- Maintain accurate records of room reservations and monitor special requests for VIP guests.
- Ensure all messages, packages, and mail are logged and delivered efficiently.
- Foster a positive team environment by promoting effective communication and collaboration among staff.
Qualifications:
- High School diploma or equivalent is required.
- A minimum of 2 to 3 years of relevant experience in the hospitality industry is essential.
- Previous supervisory experience is preferred, along with relevant coursework in hospitality management.
- A valid driver’s license is necessary for this role.
Physical and Mental Requirements:
- Ability to stand for extended periods and perform light physical tasks.
- Strong communication skills, with the ability to convey information clearly and effectively.
- Capability to handle multiple tasks simultaneously and meet deadlines.
- Proficiency in problem-solving and decision-making, with a focus on guest satisfaction.
Essential Functions:
- Maintain a professional appearance and adhere to grooming standards.
- Ensure compliance with hotel policies and procedures to promote safe operations.
- Monitor and manage the front desk computer systems to maintain accurate information.
- Assist in training new staff and ensuring adherence to service standards.
- Participate in departmental meetings and contribute to the continuous improvement of service delivery.
DoubleTree by Hilton Rochester is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
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