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Front Desk Representative

2 months ago

Rochester, Michigan, United States Royal Park Hotel Full time
Front Desk Agent

Royal Park Hotel, a luxury boutique hotel in Rochester, Michigan, is seeking a skilled Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a seamless experience.

Responsibilities:
  • Guest Services: Greet and welcome guests, respond to inquiries, and resolve any issues or complaints in a prompt and professional manner.
  • Check-in/Check-out: Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail.
  • Information and Assistance: Provide information about hotel facilities, services, and local attractions.
  • Payment and Record-Keeping: Process guest payments and maintain accurate records.
  • Collaboration: Coordinate with other departments to fulfill guest requests and ensure a seamless guest experience.
  • Front Desk Maintenance: Maintain the cleanliness and organization of the front desk area.
  • Administrative Tasks: Assist in administrative tasks, such as answering phone calls and handling reservations.
Requirements:
  • Education: High school diploma or equivalent.
  • Cash Handling Experience: Prior cash handling experience is necessary.
  • Communication Skills: Exceptional communication skills are required.
  • Computer Skills: Very good computer skills are necessary.
  • Flexibility: Ability to work flexible hours, including weekends and holidays.
  • Problem-Solving Skills: Strong problem-solving skills are essential.
  • Multi-Tasking: Ability to multitask and work in a fast-paced environment.
  • Customer Service Experience: Experience in customer service is preferred.
  • Hotel Operations Knowledge: Knowledge of hotel or resort operations is a plus.
Benefits:

Royal Park Hotel offers a comprehensive benefits package, including medical coverage, dental and vision coverage, 24/7 teledoc service, free maintenance medications, pet insurance, hotel discounts, tuition reimbursement, paid time off, and a 401K match.

At Royal Park Hotel, we value our team members and strive to create a supportive and collaborative work environment. If you are a people-oriented individual with a passion for hospitality, we encourage you to apply for this exciting opportunity.