Coordinating Reservations Associate
2 weeks ago
About Us:
Welcome to The Westin Fort Lauderdale Beach Resort, where you can experience the beauty of the Venice of America. Our resort offers breathtaking views of the ocean and the Intracoastal Waterway, providing a serene atmosphere for both guests and associates. We pride ourselves on being recognized as a top workplace on the beach, with an impressive AOS score of 95%. Our team enjoys complimentary employee lunches, free parking, and various monetary incentives based on guest feedback and performance metrics. Join our team and discover your ideal work environment.
Inclusivity Statement:
At HEI, we believe in fostering a diverse and inclusive workplace. If you are enthusiastic about this opportunity but do not meet every single requirement, we encourage you to apply. You may be the perfect fit for this or other positions within our organization.
Military Commitment:
We value the experience of U.S. military personnel and encourage all qualified candidates to apply.
Position Overview:
As a Reservations Management Specialist, you will assist guests throughout the reservation process.
Key Responsibilities:
- Provide a warm and friendly greeting to prospective guests over the phone, ensuring clear communication. Listen attentively to inquiries and requests, and deliver accurate information regarding availability, accommodation options, and rates.
- Utilize a computer reservation system to input and retrieve data efficiently, ensuring all information is communicated clearly, including confirmation numbers.
- Respond to questions about hotel amenities, local attractions, and transportation options.
- Understand and communicate deposit and guarantee policies effectively, addressing any complaints with professionalism and seeking resolution.
- Maintain regular attendance and be available for scheduled shifts.
- Perform additional duties as assigned.
Qualifications:
- Strong communication skills with the ability to engage effectively with guests.
- Proficient in managing customer interactions, demonstrating patience and diplomacy.
- Ability to navigate a moderately complex computer system for data entry and retrieval.
- Capable of building and maintaining positive relationships with colleagues and guests.
- Ability to sit for extended periods and type at least 40 words per minute.
- Excellent verbal and written communication skills, adaptable to various audiences.
Benefits:
HEI Hotels and Resorts is dedicated to offering a comprehensive benefits package that prioritizes your physical, mental, and financial well-being. Our offerings include:
- Competitive Medical and Dental plans through Anthem Blue Cross Blue Shield, along with Vision insurance through EyeMed.
- Vacation, Sick, and Holiday programs to ensure you have time to recharge.
- Pet insurance through the ASPCA.
- A range of financial wellness options, including life insurance and disability plans.
- A 401(k) Savings Plan with matching contributions.
- Access to DailyPay, allowing you to manage your earnings flexibly.
HEI Hotels and Resorts is an equal opportunity employer, committed to evaluating qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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