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Box Office Associate

2 months ago

Fort Lauderdale, Florida, United States Seminole Gaming Full time
Job Summary

We are seeking a highly motivated and customer-focused Box Office Associate to join our team at Seminole Gaming. As a key member of our sales team, you will be responsible for providing exceptional guest service through the sale of tickets and Bingo reservations.

Key Responsibilities
  • Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
  • Assist guests with the purchase of admission passes.
  • Obtain required approval and acceptance of various forms of payment.
  • Reconcile cash and ticket media according to prescribed cash handling guidelines.
  • Assist guests with lost tickets and passes, reissue and/or refund according to established policies.
  • Perform daily inspections for safety, quality, and cleanliness at opening and closing, reporting deficiencies.
  • Provide guests with general information to ensure a pleasant visit at the Seminole Hard Rock & Casino.
  • Promote positive guest and employee relations at all times.
  • Maintain a clean, safe, hazard-free work environment within area of responsibility.
Requirements
  • High school diploma or GED as well as one (1) to two (2) years of previous cashiering and/or ticketing experience preferred.
  • Ability to communicate effectively with guests in English.
Work Environment

The Casino environment is hectic, fast-paced, and often crowded and noisy. May be exposed to casino-related environmental factors, including second-hand smoke, excessive noise, and constant exposure to the general public.