Service Operations Manager

1 week ago

Phoenix, Arizona, United States Quench USA, Inc. Full time

About Quench USA, Inc.

Quench USA, Inc. is dedicated to enhancing lives and protecting the environment by reducing the consumption of single-use plastic bottles. Our innovative solutions provide on-demand filtered water to over 120,000 eco-conscious customers throughout North America. Our bottle-free water coolers, ice machines, sparkling water dispensers, and coffee brewers ensure a continuous supply of purified water and beverages for a predictable monthly fee, typically under a long-term service and rental agreement. From our humble beginnings, we have evolved into a prominent international entity, successfully listed on the NYSE in 2016 and now part of the Culligan family. With our headquarters in King of Prussia, PA, we employ over 1,200 individuals across more than 90 locations in North America and Puerto Rico.

About Culligan

Established in 1936 by Emmett Culligan, Culligan is a global leader in providing exceptional water solutions that significantly enhance consumer health and wellness. Our product offerings include advanced water filtration systems, water softeners, and comprehensive solutions for residential and commercial needs. With the largest network of franchise dealers worldwide, comprising over 900 dealers in 90 countries, many of whom are multigenerational family-owned businesses, Culligan is committed to community engagement and service excellence.

Core Values: 5Cs

Unity in Purpose

Customer-Centric Approach

Dedication to Innovation

Courage to Uphold Integrity

Consistent Delivery of Outstanding Results

We are looking for a pivotal contributor to fill the role of Field Service Manager. The Field Service Manager (FSM) will support the Regional Service Director (RSD) and oversee customer relations, installations, and provide mentorship to Field Service Technicians (FST).

Key Responsibilities

  • Lead and manage a team of Field Service Technicians
  • Ensure effective training and onboarding of new team members in the designated region
  • Maintain high levels of customer satisfaction through exceptional management skills
  • Conduct technical site surveys and inspections with expertise in plumbing, drainage, and building layout
  • Accurately manage and submit reports, paperwork, and communications to the Regional Service Director
  • Assist the Regional Service Director with hiring, personnel management, and administrative duties
  • Act as a substitute for other Field Service Managers or the Regional Service Director as needed
  • Exhibit regular and dependable attendance

Qualifications

  • 2 - 5 years of experience in a management role
  • Completion of a vocational technical school diploma or certification
  • Experience in field operations related to water filtration, water coolers, ice machines, and beverage dispensing units
  • Prior management experience, preferably in a route-based environment
  • Preferred qualifications include licensed plumbing or extensive plumbing skills
  • Familiarity with power tools, ladders, and aerial work platforms over 6 feet
  • OSHA 10-hour certification or willingness to complete training within 3 months of employment
  • Excellent verbal and written communication abilities
  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
  • Experience with personal digital devices (tablets and smartphones)
  • Knowledge of ServiceMax and Salesforce is advantageous
  • A valid driver's license in good standing
  • Clean work history and ability to pass a pre-employment drug screening
  • Willingness to travel overnight as required

Quench USA, Inc. offers a competitive salary, commission structure, benefits, and incentive programs. We are proud to be an Equal Opportunity Employer, committed to providing equal opportunities in all employment practices to all qualified employees and applicants, without discrimination based on sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information, or any other category protected by law.

Important Notice for Applicants

Please be aware of fraudulent job offers that may falsely claim affiliation with our company. We will never request banking details or personal information during interviews, nor will our recruiters ask for payment to apply for a position. Official communications will only come from our verified company domain.

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