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Service Operations Manager

2 months ago

Phoenix, Arizona, United States Crown Full time

Job Summary:

Crown is seeking a highly skilled and experienced Field Service Lead Technician to join our team. As a key member of our service operations team, you will be responsible for leading a team of field service technicians and ensuring the delivery of exceptional service to our customers.

Key Responsibilities:

  • Lead a team of field service technicians to ensure timely and efficient completion of service tasks
  • Develop and implement service strategies to improve customer satisfaction and loyalty
  • Collaborate with cross-functional teams to resolve customer issues and improve service processes
  • Conduct regular performance evaluations and provide coaching and development opportunities to team members
  • Manage and maintain accurate records of service activities, including customer interactions and technician performance
  • Identify and implement opportunities for process improvements and cost savings

Qualifications:

  • Bachelor's degree in a related field, such as business administration or engineering
  • Minimum 5 years of experience in a leadership role, preferably in a service-oriented industry
  • Proven track record of success in leading high-performing teams and driving business results
  • Excellent communication and interpersonal skills, with the ability to effectively interact with customers, technicians, and other stakeholders
  • Strong analytical and problem-solving skills, with the ability to identify and implement process improvements
  • Valid driver's license and a clean driving record

Benefits:

  • Competitive salary and benefits package
  • Opportunities for career advancement and professional growth
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

Language: English (en-US)