IT Technical Support Specialist
7 days ago
The Service Desk Technical Support role at Golden Star Technology involves troubleshooting and resolving technical issues related to hardware, software, office applications, and connectivity for internal and external customers.
Key Responsibilities:- Diagnose and resolve technical problems through discussions with users and supervisors
- Review, test, and coordinate software updates and changes to ensure correct operation and instruct users
- Build, deploy, and maintain standard Windows desktop images and application installation packages
- Support user groups in planning equipment locations and reallocations
- Assist users in setting up new hardware systems
- Provide on-site assistance for data migration and orientation to Microsoft operating systems and office suites
- Manage corporate IT infrastructure, including wireless networks, physical security, and telephony
- Provide off-hours emergency support
- Follow maintenance plans and record results
- At least 2 years of experience in Helpdesk Desktop support
- A four-year degree in Computer Science or a MCSE is preferred
- Industry certifications are a plus
- Strong knowledge of Microsoft Windows and Microsoft Office
- Familiarity with LAN/WAN and tiered application architecture
- Excellent customer service, organizational, and troubleshooting skills
- Ability to handle multiple tasks in a fast-paced environment
- Moderate physical activity, including standing, walking, sitting, using hands to finger, handle, or feel objects, tools, or controls, reaching with hands and arms, climbing stairs, talking, or hearing
- Lifting and/or moving up to 25 pounds may be required
- Primarily works indoors in an office, laboratory, or warehouse setting
- Noise levels are typically low to moderate
$60,000 - $80,000 per year, depending on location and experience
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