Technical Support Specialist

6 days ago


Cerritos, California, United States Golden Star Technology Full time

We are seeking a skilled Technical Support Specialist to join our team at Golden Star Technology. This role involves providing top-notch technical assistance to internal and external customers, troubleshooting hardware and software issues, and maintaining corporate IT infrastructure.

Job Responsibilities:

  • Diagnose and resolve technical problems through effective communication with users and supervisors
  • Test and coordinate software updates to ensure seamless operation and provide user instructions
  • Build, deploy, and maintain standard Windows desktop images and application installation packages
  • Support user groups in planning equipment locations and reallocations
  • Provide on-site assistance for migrating data and orienting users to Microsoft operating systems and office suites
  • Manage corporate IT infrastructure, including wireless networks, physical security, and telephony
  • Offer off-hours emergency support
  • Follow maintenance plans and record results

Requirements:

  • At least 2 years of experience in Helpdesk Desktop support
  • Four-year degree in Computer Science or MCSE preferred
  • PREFERRED INDUSTRY CERTIFICATIONS
  • Strong understanding of Microsoft Windows and Office
  • Familiarity with LAN/WAN and tiered application architecture
  • Excellent customer service skills, organizational, and troubleshooting skills
  • Able to handle multiple tasks in a fast-paced environment

Compensation: The estimated salary range for this position is between $60,000 and $80,000 per year, depending on qualifications and experience.

Work Environment:

  • The job primarily takes place indoors in an office setting with low to moderate noise levels

Safety:

  • Assist in creating a culture of safety and environmental protection
  • May be exposed to hazards or hazardous materials requiring personal protective equipment


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