Technical Support Specialist

1 week ago


Cerritos, California, United States Golden Star Technology Full time
Job Overview

We are seeking a highly skilled Technical Support Specialist to join our team at Golden Star Technology. In this role, you will be responsible for providing top-notch technical support to our internal and external customers.

About the Role

The successful candidate will troubleshoot laptop and desktop PC hardware, software, and printer problems, as well as build, deploy, and maintain standard Windows desktop images. They will also support connectivity and light networking issues, manage corporate IT infrastructure, and provide onsite assistance for migration of data and orientation to Microsoft operating systems and office suites.

Key Responsibilities
  • Respond and diagnose problems through discussion with users and supervisor
  • Review, test, and coordinate software updates and changes to verify correct operation and instruct users
  • Build, deploy, and maintain standard Windows desktop images and application installation packages
  • Support user groups in planning for equipment locations and reallocations
  • Support users in setting up new hardware systems
  • Provide onsite assistance for migration of data and orientation to Microsoft operating systems and office suites
  • Manage corporate IT infrastructure, including wireless backbone, physical security, and telephony
  • Provide off-hours emergency coverage
  • Follow maintenance plan and record results
Requirements
  • 2+ years of Helpdesk Desktop support experience
  • Four-year degree in Computer Science or a MCSE is preferred
  • Preferred Industry Certifications
  • Strong understanding of Microsoft Windows and Microsoft Office
  • Functional knowledge of LAN/WAN and tiered application architecture
  • Excellent customer service skills, organizational, and troubleshooting skills
  • Able to handle multiple tasks in a fast-paced environment
Compensation and Benefits

The estimated annual salary for this position is $75,000 - $90,000, depending on experience. Our comprehensive benefits package includes health insurance, retirement plan, paid time off, and opportunities for professional growth and development.

Work Environment

This position is based in an office setting, with occasional travel required for meetings and training sessions. The noise level is typically low to moderate. We are committed to creating a safe and inclusive work environment for all employees.



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