Senior IT Support Professional
1 week ago
We are seeking a highly skilled Senior IT Support Professional to join our team. As a key member of our support team, you will be responsible for providing technical assistance to internal customers, ensuring the seamless operation of our IT infrastructure. The ideal candidate will possess excellent technical expertise, be flexible with work schedules, and thrive in a fast-paced environment.
Key Responsibilities:
Install, troubleshoot, and support operating systems and applications (Windows and Mac).
Configure, install, and maintain phone systems (e.g., Cloud Mitel, Talk Desk).
Perform server room maintenance, including cabling and racking servers.
Install and upgrade new and existing computer equipment.
Provide frontline helpdesk support to internal customers, addressing issues with printers, hardware/software malfunctions, and OS troubleshooting.
Maintain and monitor firewalls, switches, and other networking equipment to minimize downtime.
Update and create console logins for various internal systems.
Configure and set up new or relocated workstations.
Backup emails from Google domains.
Run network wiring, including the installation of RJ45 connectors.
Requirements:
5-7 years of experience in a Technical Support or similar role is required.
A+ Certification is preferred.
In-depth knowledge of multiple operating systems (Windows and Mac).
Hands-on experience with configuring and maintaining networking devices and hardware.
Willingness to work overtime, weekends, and flexible schedules as needed.
Availability to travel up to 50–80% within the Los Angeles area.
Ability to deliver prompt, professional responses and timely resolutions to service requests.
Strong self-starter with exceptional verbal, written, and analytical skills.
Capacity to manage multiple projects with competing priorities.
The estimated salary for this position is $27-$33 per hour.
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