Customer Service and Support Specialist
5 days ago
Job Overview
PrideStaff is seeking a highly skilled Customer Service and Support Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to customers through phone-based interactions.
About the Role
This is a long-term temporary opportunity with a possibility of hire. The pay rate for this position is $17.27-26.50 per hour, depending on experience. You can expect to work hours from 7:00 am - 3:30 pm, Monday-Friday, with occasional evening and weekend work required as duties demand. Prior to starting, a background check will be completed by the company.
Main Responsibilities
- Customer Support: Assist customers with questions regarding products and services, describing product evaluation and providing repair solutions.
- Critical Skills:
- Excellent Communication Skills
- Technical Knowledge
- Problem-Solving Ability
- Independence in Service
- Efficient Work Habits: Strive to provide an exceptional customer service experience, ensuring customer satisfaction.
Requirements
- Award-Winning Team Player
- Proven Track Record of Excellent Communication
- Fluent in 2 or more languages preferred
- Previous Customer Service and/or Call Center Background
- Ability to use Internet Software; Word Processing Software (Word); Google Docs Software; and ZenDesk Software
- Proficient in Microsoft Office Suite
Educational Requirements
- Associate Degree from a two-year college or university
- Or one to two years related experience and/or training
- Equivalent combination of education and experience
Benefits
As a valued member of our team, you will have access to exciting opportunities for professional growth and development. You will also enjoy a competitive salary range of $17.27-26.50 per hour, based on experience.
About PrideStaff
PrideStaff offers a dynamic and supportive work environment that fosters teamwork, innovation, and customer satisfaction. Our commitment to excellence drives us to continuously improve our processes and deliver exceptional results.
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