Senior Director of Customer Experience

3 weeks ago

Menlo Park, California, United States TBWA\Chiat\Day Full time

Customer Success Role Overview
R-Zero is a workplace intelligence platform that delivers real-time insights on how to optimize indoor spaces and buildings to improve workforce productivity, right-size real estate portfolios, and create operational efficiencies, including reducing energy costs. Our industry-leading risk model recommends mobile and autonomous UV disinfection where risk is high, to achieve effectiveness while reducing chemical usage and waste, and reducing carbon emissions to achieve sustainability goals. Our platform is instantly accessible, easy to use, and scalable across every kind of space, enabling health systems, commercial real estate, cities, public services, and educational systems to prepare today's buildings to meet tomorrow's challenges. Learn more at www.rzero.com.

Key Responsibilities
Develop and implement strategies to improve customer retention, satisfaction, and loyalty
Lead a team of customer success managers, providing coaching and ensuring the team is working effectively to achieve company objectives
Own and grow key customer relationships, leading by example with player coach management
Lead our quarterly Customer Advisory Board meetings, partnering with Product and GTM teams
Drive revenue growth by identifying opportunities for upselling and cross-selling, developing strategies to increase customer retention, and collaborating with other teams within the organization to identify new revenue opportunities
Manage R-Zero's Net Promoter Score surveys and actioning against results
Partner cross-functionally to provide seamless onboarding, engaging touchpoints, product updates, and technical support
Manage customer feedback and package up learnings for functional teams
Own internal library of best practices including process documents, training videos, customer outreach templates, onboarding checklists

Requirements
Bachelor's Degree or similar level of education
12+ years of experience in customer success or account management
Strong people manager with experience building and leading high-performing and engaged teams
Ability to develop and implement customer success strategies that align with business goals
Demonstrated track record of delivering customer growth and hitting OKRs
Strong commitment to customer satisfaction and retention strategies with experience in implementing customer feedback loops and advocacy programs
Excellent verbal and written communication skills for effective interactions with stakeholders at all levels
Ability to operate cross-functionally, leading and influencing colleagues over whom you have no direct authority, ultimately leading to timely tactical decision-making to advance objectives
Proficiency in data analysis to understand customer behavior, usage patterns, and feedback
Unafraid to prioritize and make trade-offs
Experience in building intelligence, smart buildings, CRE, property tech, energy management or IoT sectors is preferred

About R-Zero
R-Zero's benefits program underscores our commitment to health equity and care for all people–including our employees. Some of these benefits include:
Unlimited vacation, paid holidays
Competitive total compensation with equity: Competitive compensation–backed by market research and audited annually for pay disparities–is our baseline. In addition to competitive base pay, every member of our team receives equity. We believe shared ownership leads to shared success.

Healthcare benefits (medical, dental, vision) starting on day one. We offer coverage for employees, their spouses/domestic partners, and their children.
12 weeks paid parental leave for all genders
401(k) program starting on day one
AD+D and life insurance

R-Zero is an equal opportunity employer, committed to creating a diverse and inclusive global work environment. We are committed to a policy of Equal Employment Opportunity and do not discriminate against an applicant or employee on the basis of any legally recognized protected basis under federal, state, or local law, including the San Francisco's Fair Chance Ordinance.

We encourage you to apply–even if your experience doesn't perfectly align with every bullet point in the job description. You may be just the right candidate for this, or another opportunity.

  • Senior Product Design Director for Innovative Experiences

    3 weeks ago

    Menlo Park, California, United States META Full time

    About METAMETA is a technology company that's shaping the future of social interaction. With a focus on immersive experiences, we're pushing the boundaries of what's possible with augmented and virtual reality.As a Senior Product Design Director, you'll play a key role in defining the future direction of our products. You'll lead a talented team of designers...

  • Senior Director of IT Operations

    3 weeks ago

    Menlo Park, California, United States Rosewood Hotels and Resorts Full time

    Job SummaryThe Senior Director of IT Operations will be responsible for overseeing the technical infrastructure and digital systems of Rosewood Hotels and Resorts. This includes managing relationships with internal stakeholders, evaluating emerging technologies, and implementing system improvements to increase operational efficiency.Key Responsibilities•...

  • Senior Director of Software Engineering

    4 weeks ago

    Menlo Park, California, United States Reconstruct Full time

    We are seeking a highly skilled Senior Director of Software Engineering to lead our team of talented software engineers in building the next generation of web and mobile applications for Reconstruct.The ideal candidate will have a strong technical vision and a 'continuous improvement' mindset, with experience in implementing Cloud/SaaS solutions and managing...

  • Executive Director, Innovation Banking

    4 weeks ago

    Menlo Park, California, United States Canadian Imperial Bank of Commerce Full time

    Job Title: Executive Director, Innovation BankingWe are seeking a seasoned banking professional to lead our innovation banking efforts in the US. As an Executive Director, you will be responsible for originating and executing capital investments into US-based technology companies.Key Responsibilities:Monitor loan and credit portfolios to ensure optimal...

  • Senior Director Process Development and GMP

    4 weeks ago

    Menlo Park, California, United States BioSpace, Inc. Full time

    Job SummaryWe are seeking a highly experienced Senior Director Process Development and GMP to lead our process development and manufacturing activities. This role will be responsible for driving the strategic direction, technical execution, and operational excellence for successful process development and manufacturing activities throughout our...

  • Senior Account Executive, Digital Experience Specialist

    3 weeks ago

    Menlo Park, California, United States OpenText Full time

    Unlock New Opportunities with OpenTextAs a Senior Account Executive, Digital Experience, you will partner with highly regarded companies to tackle complex issues and contribute to projects shaping the future of digital transformation. Our industry-leading portfolio of Digital Experience (DX) products helps businesses unlock new revenue streams, attract and...

  • Executive Director, Innovation Banking

    4 weeks ago

    Menlo Park, California, United States CIBC Full time

    Job Title: Executive Director, Innovation BankingWe're seeking a seasoned professional to lead our innovation banking efforts. As Executive Director, you'll be responsible for originating and executing capital investments into US-based technology companies.Key Responsibilities:Monitoring loan and credit portfoliosDriving and maintaining relationships with...

  • Senior Financial Strategist

    1 day ago

    Menlo Park, California, United States SLAC National Accelerator Laboratory Full time

    About the PositionSLAC National Accelerator Laboratory is seeking a highly qualified business services and financial professional to provide strong leadership for the lab's Business Services Division.Job SummaryAs the Chief Financial Officer (CFO), the Director of Business Services is a member of the laboratory's senior management team, reporting to the SLAC...

  • Retail Sales Director

    3 weeks ago

    Menlo Park, California, United States Goodwill of San Francisco Bay Full time

    Job Title: Retail Sales Director - San Francisco Bay AreaOverview:Goodwill of San Francisco Bay is seeking an experienced Retail Sales Director to lead our retail stores and drive business growth. As a key member of our leadership team, you will be responsible for overseeing daily operations, managing teams, and achieving sales goals.Responsibilities:*...

  • Human Resources Director

    4 weeks ago

    Menlo Park, California, United States Jobtrain Full time

    About JobTrainJobTrain is a nonprofit organization dedicated to transforming lives through job training and career development. Our mission is to provide individuals with the skills and support needed to achieve economic stability and mobility in the Bay Area.The RoleThe Human Resources Director (HRD) is a key member of our leadership team, responsible for...

  • Global Account Director

    4 weeks ago

    Menlo Park, California, United States OpenText Full time

    Unlock Your Potential at OpenTextAs a Global Account Director at OpenText, you will play a pivotal role in driving the digital transformation of our most prestigious and global customers. With a strong focus on enterprise information management, you will have the opportunity to partner with C-level leaders and coordinate across business units and geographies...

  • Sales Director

    4 weeks ago

    Canoga Park, California, United States Canyon Trails at Topanga Senior Living Full time

    Job SummaryCanyon Trails at Topanga Senior Living is seeking a highly motivated and experienced Sales Director to lead our sales team in driving revenue growth and achieving sales goals. The ideal candidate will have a proven track record of success in sales leadership, a strong understanding of the senior living market, and excellent communication and...

  • Sales Director

    4 weeks ago

    Menlo Park, California, United States OpenText Full time

    Unlock Your Potential as a Sales Director at OpenTextAs a Sales Director at OpenText, you will have the opportunity to manage all aspects of your region's business. This includes strategic planning, and the execution of plans to meet or exceed assigned sales objectives and quotas. You will be responsible for leading and directing a team of sales...

  • Federal Space Client Director

    3 weeks ago

    Menlo Park, California, United States OpenText Full time

    Job Title: Federal Space Client DirectorAbout the Role:As a Federal Space Client Director at OpenText, you will play a crucial role in driving the growth of our business in the United States region. You will be responsible for developing and executing a sales strategy that targets multinationals and large enterprises/public organizations, with a focus on...

  • Client Director Life Sciences

    4 weeks ago

    Menlo Park, California, United States OpenText Full time

    About the RoleWe are seeking a seasoned Client Director to join our OpenText Professional Services team in the Life Sciences industry. As a key member of our team, you will be responsible for driving revenue growth, customer success, and strategic partnerships in the US Life Sciences market.Key ResponsibilitiesDevelop and execute sales strategies to drive...

  • Retail Sales Associate

    4 weeks ago

    Menlo Park, California, United States HALO Full time

    Job DescriptionWe are HALO, a global leader in the branded merchandise industry, and we're looking for a Retail Sales Associate to join our team. As a key member of our retail store team, you will be responsible for delivering exceptional customer service, assisting customers in finding and purchasing products, and contributing to the overall success of our...

  • Senior Account Executive Digital Experience

    4 weeks ago

    Menlo Park, California, United States OpenText Full time

    About OpenTextOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Sales Director

    3 weeks ago

    Menlo Park, California, United States OpenText Full time

    Unlock Your Potential as a Sales Director at OpenTextAs a Sales Director at OpenText, you will have the opportunity to drive business growth and lead a team of high-performing sales professionals. Your strategic planning and execution skills will enable you to meet or exceed assigned sales objectives and quotas. With a passion for leading and developing a...

  • Director of Growth Marketing

    3 weeks ago

    Menlo Park, California, United States BillionToOne Full time

    Job Title: Director of Growth MarketingJob Summary:BillionToOne is seeking a highly skilled Director of Growth Marketing to lead the company's growth marketing initiatives. As a key member of the marketing team, you will be responsible for developing and executing strategies to drive transformational growth in the adoption of our genetic test offerings.Key...

  • Project Director

    4 weeks ago

    Menlo Park, California, United States Ascend Full time

    Job OverviewAscend Talent Solutions is seeking a highly skilled Project Manager to lead key initiatives and drive project success. As the strategic point of communication with stakeholders, this individual will be responsible for developing detailed project plans, completing required project documentation, and overseeing project implementation.Key...