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Customer Service Representative

2 months ago

Allendale, Michigan, United States Adam Mccluer - State Farm Agent Full time
Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Receptionist - State Farm Agent Team Member at Adam Mccluer - State Farm Agent. As a key member of our team, you will play a vital role in delivering exceptional client experiences that drive the growth and success of our insurance agency.

Key Responsibilities
  • Establish and Maintain Customer Relationships
    • Build and maintain strong relationships with clients to understand their needs and preferences.
    • Follow up with customers as needed to ensure their satisfaction and address any concerns.
  • Provide Exceptional Customer Service
    • Respond promptly and accurately to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
    • Use a customer-focused, needs-based review process to educate clients about insurance options and provide personalized recommendations.
  • Collaborate with Team Members
    • Work closely with other agency team members to coordinate and deliver exceptional client experiences.
    • Communicate effectively with team members to ensure seamless service delivery and address any issues that may arise.
Requirements
  • Dedicated to Customer Service
    • Provide exceptional customer service and ensure that clients receive timely and accurate responses to their inquiries.
  • Excellent Communication Skills
    • Communicate effectively with clients and team members to ensure seamless service delivery and address any issues that may arise.
  • Proactive Problem-Solving
    • Identify and address potential issues before they become major problems.
Benefits
  • Competitive Compensation
    • Hourly pay plus commission/bonus structure to ensure competitive compensation and opportunities for growth.
  • Opportunities for Advancement
    • Opportunities for advancement within the agency and career growth.
  • Valuable Career-Building Experience
    • Gain valuable experience and skills in customer service, insurance, and team collaboration.