Executive Director of Operations

3 days ago

Chesterfield, Missouri, United States Mercy Full time
About the Role

**Job Summary:**

We are seeking an experienced Executive Director of Operations to lead our efforts in delivering exceptional care and services to our patients. The successful candidate will be responsible for overseeing the execution of effective and efficient care delivery operations across the Mercy ministry.

Key Responsibilities:

  • Direct and oversee strategic and tactical developments to promote clinical, operational, and financial performance excellence.
  • Evaluate complex corporate and competitive information for enhanced, comprehensive decision making, with the objective of improving the timeliness and the quality of the input to the decision process.
  • Ensure the use of applications/technology enhance business decision-making capabilities and improve care delivery across the continuum.
  • Lead the development of analytic platforms capable of resolving escalated issues arising from operations and requiring coordination with other departments.
  • Facilitate organizational strategies for governance, design, implementation, integration, and usage.
  • Provide guidance to strategic decisions that affect ambulatory, service line, and operational excellence.
  • Partner with the system CNO to develop growth strategies, including associated operational and capital plans.
  • Partner with industry to identify and facilitate growth of strategic partnerships throughout the value chain, resulting in improved operational capabilities to sustain Mercy clinical competitive advantage.

Requirements:

  • Five years of progressive professional experience in hospital operations, health system, or consulting settings required.
  • Five years of experience in utilizing integrated technology platforms for strategic planning in a hospital, health system, professional services firm, or other healthcare setting.
  • Ability to lead multidisciplinary teams across the ministry to execute operational performance excellence.
  • Ability to analyze, assess, and articulate future changes and business models developing in the healthcare field, as well as a strong understanding of the healthcare environment and trends, and ability to translate trends into strategic action.
  • Experience in developing and executing comprehensive health system and ambulatory strategic plans with a strong ability to think futuristically and strategically and apply principles and techniques of strategic planning and systems thinking.
  • Proficiency in conducting strategic internal and external analyses, including market assessments and the development of enhanced analytics, forecasts, and models.
  • Experience in developing service line growth strategies with a focus in orthopedics, cardiovascular, neurosurgery, oncology, and women's health.
  • Experience in working collaboratively with senior leadership teams, physicians, and key internal and external constituencies to facilitate idea generation, strategic discussion, and decision-making.
  • Advanced written, presentation, and verbal communication skills that can be leveraged to facilitate idea generation, strategic discussion, and decision-making throughout various levels of the system and enable comfortable interaction with senior executives, boards, physicians, and external firms.
  • Ability to assume a high degree of independent functioning and demonstrate prudent decision-making, autonomy, and flexibility.

Preferred Qualifications:

  • Five plus years prior healthcare leadership experience.
  • Master of Business Administration (MBA) degree.

Reporting Structure:

Direct Report: Chief Nursing Optimization Officer (CNOO)

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