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Operations Director

2 months ago


Chesterfield, Missouri, United States Topgolf Full time
Job Summary

We are seeking an experienced Operations Manager to join our team at Topgolf. As an Operations Manager, you will be responsible for overseeing the day-to-day operations of our venue, ensuring that our high standards of service and quality are consistently met.

Key Responsibilities
  • Leadership and Management
    • Supervise and coach Department Managers and their teams to ensure they are providing best-in-class service.
    • Develop and implement strategies to drive Associate engagement and retention.
  • Operational Excellence
    • Uphold operating standards and drive Guest and team safety and satisfaction.
    • Hold leaders accountable for managing venue operations and ensuring compliance with company policies and procedures.
  • Financial Management
    • Hold departments accountable for budgets and spending.
    • Forecast and control sales and expenses to maximize profit and revenue.
  • Guest Experience
    • Interact with Guests to check on the quality of their experience and gather feedback.
    • Leverage business metrics and trends to drive performance and improve Guest satisfaction.
Requirements
  • 15+ years of restaurant, hotel, or golf course management experience with at least 1 recent year as an Assistant General Manager or General Manager.
  • Multi-unit management experience is desired but not required.
  • High school diploma or equivalent.
  • Excellent communication, time management, and organization skills.
  • Ability to work on a team and demonstrate a high level of self-awareness, receptivity to change, and integrity.
  • Ability to work in extreme weather conditions for extended periods of time.
  • Availability to work varied shifts, including evenings, weekends, and holidays.
  • Ability to stand and walk for long periods of time, including maneuvering up and down stairs.
  • Ability to obtain required licenses and certifications for your location.
Equal Opportunity Employer

Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics, or any other category protected under applicable law.