Customer Service Specialist

6 days ago


Salt Lake, Utah, United States Vortex Industries Full time

About Vortex Industries

Vortex Industries, a leading commercial and industrial door installation & repair company, is seeking a dedicated customer-focused individual to join our team as a Customer Service Representative.

Estimated Salary: $45,000 - $60,000 per year, depending on experience.

Job Description:

We are looking for a highly skilled professional to provide exceptional customer service, resolve inquiries, and ensure a positive customer experience. The ideal candidate will be the first point of contact for our customers, interacting with them via phone or email in a professional and courteous manner.

Key Responsibilities:

  • Customer Interaction: Respond to customer inquiries, address concerns, and provide information about our products and services.
  • Problem-Solving: Identify and analyze customer needs, providing creative solutions when necessary, scheduling the appropriate services, and escalating complex issues to the management team.
  • Documentation: Maintain accurate records of customer interactions, inquiries, and resolutions in our customer management system.
  • Dispatching: Efficiently dispatch vehicles and coordinated personnel to meet customer requests, considering factors like location, urgency, and availability.
  • Product Knowledge: Develop an understanding of our products and door services to provide accurate information to customers.

Benefits:

  • Hourly Salary Based on Experience
  • Career Advancement Opportunities
  • Positive Work Environment
  • Comprehensive Health Benefits
  • 401K Match
  • 8 Company Paid Holidays
  • PTO


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