Customer Relationship Specialist

6 days ago


Salt Lake, Utah, United States ImageFIRST Healthcare Laundry Specialists Full time

About ImageFIRST Healthcare Laundry Specialists

We are the largest and only national linen rental and laundry service specializing in the healthcare market.

Job Summary:

This is a service-oriented position requiring the employee to establish, maintain, and build strong customer relationships through responsive strategies. To grow existing customer programs, provide prompt, effective solutions to customer needs, maximize route revenue through improved time management and upgraded product mix, and identify changes in programs that require updated paperwork.

Responsibilities:

  • Sales and Customer Relationships: Handle all administrative aspects of sales, identify and resolve customer concerns, ensure customer satisfaction with company products and services, develop positive relationships with principal customer contacts, and maintain an enthusiastic and professional attitude.
  • Route Management: Manage routes to maximize efficiency, productivity, and revenue; operate company equipment safely and responsibly; and comply with applicable rules and regulations relating to safety and operation of commercial motor vehicles.
  • Product Knowledge: Maintain knowledge of pricing, codes, colors, sizing, changes/quantities, availability, and product application.
  • Load Truck Organization: Organize load truck for efficient delivery; check rails, count-by-man, linen control sheet, and maintain route books.
  • Unload Truck and Sorting: Check-in (repairs, disco, NOG, Spot Light, Bio), empty, soiled sort, pockets, and organize unloading area.
  • Account Appearance: Maintain account appearance by organizing rails, hanger racks, plastic, wet bags, posters, and repaid bags.
  • Truck Maintenance: Communicate timely repairs, PM, accidents, and other issues related to truck maintenance.
  • Paperwork and Administration: Prepare work orders and follow-up, ensure invoice accuracy (NOG billing), handle credits, collection requirements, and other administrative tasks.

Requirements:

  • A minimum of 3 years of experience within sales or a route sales role.
  • The ability to lift 25 pounds on a frequent basis.
  • The ability to drive a commercial motor vehicle for up to 10 hours on a daily basis.
  • A High School Diploma or equivalent.
  • A valid Driver's License and Excellent Driving Record.
  • A sense of direction/knowledge of area.
  • Professional Appearance.
  • Exceptional customer Service skills.
  • Good communication skills.

Salary: $65,000-$85,000 per year, depending on experience.

Benefits: Competitive pay, medical, dental, vision insurance, pet, legal, and hospital indemnity insurance, 401(k) (match), paid time off package, great company culture, collaborative team environment, and more



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