Customer Service Representative

7 days ago


Salt Lake, Utah, United States HRmango Full time

About HRmango

We're a leading innovator in the auto rental industry, dedicated to providing career advancement opportunities, financial security, and growth potential. Our team is comprised of talented individuals who share our passion for delivering exceptional customer service.

Job Description

We're seeking a highly motivated and detail-oriented Rental Desk Specialist to join our front desk team. As a key member of our team, you will be responsible for providing superior customer service, handling rental agreements, and ensuring a smooth and efficient experience for our customers.

Responsibilities:

  • Make eye contact and greet all customers, identifying and attending to their needs in a timely manner.
  • Answer customer questions and provide assistance based on their individual needs and requests.
  • Ensure a pleasant, smooth, and efficient handling of rentals, including vehicle exchange and return processes.
  • Review rental parameters with customers to ensure a complete understanding of rates and service charges.
  • Prepare Rental Agreement Folders with all required information and offer assistance with directions, maps, local area information, and service details.
  • Answer telephones in a friendly and helpful manner.
  • Work collaboratively with customers and the company to resolve issues in a fair and equitable manner, promoting continued customer loyalty.
  • Maintain the appearance of rental counters and customer areas to present a neat, orderly, and safe environment.

Requirements:

  • You are self-driven, with superior organizational skills, integrity, and great follow-through on tasks.
  • You understand the impact of a results-driven, highly successful sales team.
  • You are collaborative and committed, with a 'can-do' attitude and a belief that anything is possible with the right focus and the right team.

Preferred Qualifications:

  • A minimum of 1 year of customer service experience.
  • High school diploma or equivalent required.
  • Basic level computer and Microsoft Office skills required.
  • Ability to understand, read, write, and speak English fluently.
  • A valid driver's license with no more than 2 moving violations or at-fault accidents within the past 3 years.
  • No drug or alcohol-related convictions on driving records within the past 3 years (DUI/DWI).
  • Authorization to work in the United States without sponsorship.

Compensation and Benefits

We offer a competitive salary of $10.00 per hour, along with a comprehensive benefits package, including medical, dental, vision coverage, 401K, life insurance, and paid time off. All new hires must pass a pre-employment background check and drug test.



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