Customer Service Specialist
5 days ago
We are seeking a Customer Service Specialist to join our team in Salt Lake City, UT. As a key member of our front-line service team, you will be responsible for providing exceptional customer service and support to our members.
CompensationThe hourly wage range for this position is $18.00 to $25.00. Additional compensation may be paid in the form of premiums ranging from $0.35 per hour to $3.00 per hour, depending on schedule, facility, season, or specific work performed.
Key Responsibilities- Maintain a clean and organized sales floor, ensuring that all merchandise is properly displayed and restocked.
- Provide exceptional customer service by assisting members with purchasing decisions, locating merchandise, and resolving any issues or concerns.
- Process member transactions accurately and efficiently, including handling returns, refunds, and exchanges.
- Assist with training new associates on company processes and procedures, as well as teaching them about new technology and tools.
- 1-2 years of experience in retail or customer-facing role.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Basic math skills and accuracy with handling cash and operating a point-of-sale system.
We offer a competitive benefits package, including health insurance, 401(k) matching, and paid time off. Additionally, we provide opportunities for professional growth and development, including training and education programs.
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