Customer Support Specialist
6 days ago
We are seeking a highly skilled Customer Support Specialist to join our team at S3 Shared Service Solutions, LLC. As a key member of our support team, you will be responsible for providing exceptional customer service to our members via phone, email, and other communication channels.
The ideal candidate will have a minimum of 2 years of experience in a financial institution or customer service role, with strong analytical skills, attention to detail, and excellent verbal and written communication skills.
This is an excellent opportunity to work in a dynamic and fast-paced environment, where you can utilize your skills and experience to make a real difference in the lives of our members.
Key Responsibilities:
- Respond to member inquiries on membership, products, and services in a timely and professional manner.
- Navigate system applications as needed to resolve member issues.
- Provide personalized support to members, addressing their concerns and resolving issues efficiently.
- Prioritize workload based on mandatory requirements and member service level agreements.
- Safeguard member accounts and information for privacy and accuracy.
- Resolve complaints by communicating with other departments and/or partners as needed.
Requirements:
- Minimum of 2 years of experience in a financial institution or customer service role.
- College degree preferred or relevant work experience may be considered.
- Basic computer knowledge in Microsoft environment and internet.
- Strong analytical skills with a high degree of accuracy.
- Bilingual Spanish a plus.
- Ability to work flexible hours.
- Positive attitude and team-oriented.
- Exceptional verbal and written communication skills.
Salary and Benefits:
Our salary range is targeted to be $19.23 per hour and $21.23 per hour for qualified Bilingual (Spanish) candidates. We also offer a comprehensive benefits package, including medical/dental/vision insurance, flexible spending accounts, 401(k) plan with fully vested matching, PTO, life insurance, short-term disability, long-term disability, holiday pay, loan discounts, service anniversary bonuses, recognition program, employee referral program, and employee activities.
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