Senior Technical Solutions Expert

3 weeks ago


San Francisco California, United States ServiceNow Full time

ServiceNow Job Description

**About the Role**

As a member of our Solution Consulting team, you will play a critical role in driving our future success by supporting ServiceNow Solution Sales. You will collaborate with Sales, Product Management, and the executive team to guide revenue growth for one of our products. This is a hands-on technical consultant who can provide in-depth solution delivery and positioning during sales cycles.

**Key Responsibilities**

* Support product sales as a technical and domain expert of a client-facing sales team
* Lead discovery workshops to determine customers' challenges and provide product demonstrations to align our solution with customer needs
* Answer product feature and technical questions from customers, channel partners, and ServiceNow colleagues
* Guide strategic programs in top accounts, including customer journey sessions for roadmap and outcome agreement
* Provide feedback to product management about product enhancements that can address customer needs and guide additional value
* Share and learn best practices and reusable assets with other Solution Consultants to enhance the quality and efficiency of the team
* Stay current on competitive analysis and market differentiation
* Support marketing events, including executive briefings, conferences, user groups, and trade shows

**What You'll Get**

* The opportunity to work with a leading provider of cloud-based services
* A collaborative and dynamic work environment
* The chance to develop your skills and expertise in solution delivery and sales

**Requirements**

* Advanced ability to develop, position, and provide product-specific solutions during sales cycles
* Strong technical and domain expertise
* Excellent communication and interpersonal skills

**Language:** en-US



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