Senior IT Engineer

5 days ago


San Francisco, California, United States DCG Technical Solutions Inc Full time
Job Title: Senior IT Engineer

We are seeking a highly skilled Senior IT Engineer to join our team at DCG Technical Solutions Inc. As a key member of our technical staff, you will be responsible for providing expert-level technical support and guidance to our clients.

Key Responsibilities:
  • Provide comprehensive on-site and remote desktop support to address client issues promptly and effectively.
  • Collaborate with clients to understand their business objectives and assist in project implementation to achieve those goals.
  • Work closely with Project Managers to define project scopes, create plans, and execute technical projects efficiently and within deadlines.
  • Act as a Level 2 escalation point for help desk issues, resolving complex technical challenges and providing guidance to junior team members.
  • Maintain open and clear communication channels with internal team members to facilitate effective collaboration and knowledge sharing.
Technical Expertise:
  • Utilize your extensive experience to set up servers from scratch, demonstrating proficiency with VDI, VMware, Azure, AWS, ESX, and Hyper-V technologies.
  • Showcase advanced proficiency in networking technologies such as DHCP, DNS, VPN, switching, firewall, and routing, with a preference for experience with SonicWall devices.
  • Apply your expertise in the MSP industry to contribute to the seamless operation and management of client environments, ensuring optimal performance and reliability.
Qualifications & Soft Skills:
  • 7-10 years of proven experience in the IT/MSP industry, with a strong track record of successful project implementations and desktop support.
  • Excellent verbal and written communication and interpersonal skills, with a customer-centric approach to problem-solving.
  • Ability to thrive in a fast-paced environment, managing multiple priorities and deadlines effectively.
  • Strong leadership and mentoring abilities, with a passion for helping others succeed.

We offer a competitive compensation package, including a salary range of $90k and up DOE. If you are a motivated and experienced IT professional looking for a new challenge, please submit your application.



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