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Technical Lead

2 months ago

San Francisco, California, United States Cooks Home Assistance Care Full time
About the Role

We are seeking a highly skilled Senior Solutions Architect to join our team at Cooks Home Assistance Care. As a key member of our IT department, you will be responsible for providing technical expertise and guidance to our sales teams and customers on designated solution focus areas.

Key Responsibilities
  • Technical Expertise: Provide in-depth technical knowledge and support to sales teams and customers on designated solution focus areas.
  • Credibility and Trust: Establish credibility and trusted advisor status with our sales team and customers.
  • Customer Presentations: Conduct customer-facing presentations on our core competencies and technical solution offerings for assigned accounts and focus areas.
  • Account Planning: Assist sales teams with overall account planning as it relates to technical aspects of hardware, software, and services opportunity qualification and development.
  • RFP/RFI/RFQ Support: Complete and author technical sections for RFP/RFI/RFQ responses.
  • Solution Architecture: Develop and finalize solution architecture/design and detailed line item configurations and/or bill-of-materials (BOMs).
  • Solution Proposal: Develop and finalize solution proposal and/or presentation of recommended solutions.
  • Technical Scoping: Lead technical scoping/reviews with sales teams and customers for Statement of Work (SOW) generation, planning, and designing solutions for complex multi-vendor solutions.
  • Subject Matter Expertise: Function as a subject matter expert (SME) for customer technical staff regarding proposed solution and its design, configuration, implementation, and testing specifics.
  • Technical Liaison: Function as a technical liaison and ePlus ambassador with field OEM channel sales and technical teams.
  • Mentorship: Assist sales teams with mentoring of associate account managers as it relates to overall opportunity management and technical solution sets.
  • Knowledge Transfer: Conduct knowledge transfers with solution architect colleagues and service delivery teams regarding solution and OEM product updates/changes, lessons learned from previous engagements/experience, etc.
  • Customer Satisfaction: Assist sales teams in dealing with customer satisfaction issues surrounding technical aspects or approach of a recommended solution.
  • Get Well Plan: Assist in developing a get well plan, as appropriate.
  • New Solution Areas: Identify product or services candidates to sales and services management as new solution areas for ePlus to potentially develop or invest in.
  • OEM Certification: Complete training and maintain OEM certification(s) as requested and approved by management, in accordance with assigned focus area.
  • Process Improvement: Be proactive in highlighting and suggesting areas for improvement in regional procedures, structure, reporting, etc.
  • Administrative Tasks: Complete administrative tasks (expenses, time reporting, pipeline) in a timely fashion.
  • ePlus Branded Lunch and Learns: Conduct ePlus branded lunch and learns with customers and identify sales opportunities, as requested by management.
Requirements
  • Certifications: Certifications in applicable technology preferred.
  • Education: College degree or applicable work experience.
  • Experience: Two or more years of experience in designing or implementing complex network or systems/storage solutions.
  • Pre-Sales Support: Three or more years of experience in providing pre-sales engineering support.
  • Network Engineering: Network engineering or systems/storage engineering, preferably with one or more of: Cisco, HP, NetApp, VMware, Symantec, Microsoft.
  • Excellent Communication Skills: Excellent oral, written, and presentation skills.
  • Attention to Detail: Strong attention-to-detail.