Strategic Client Success Director

6 days ago


Washington, United States Dcode Group, Inc. Full time

We are seeking a highly skilled Strategic Client Success Director to lead our Army account. This role is responsible for overseeing multiple client engagements, driving innovation, and ensuring that clients achieve their mission objectives.

Responsibilities
  • Become a trusted advisor and partner for Dcode's Army clients, helping them integrate cutting-edge technologies into their missions.
  • Coach clients to establish clear outcomes and develop a delivery roadmap to achieve client goals.
  • Establish retention goals and milestones, mitigating problems as they arise.
  • Become familiar with Army mission objectives, organizational structure, policies, and challenges; build relationships with senior client leaders.

The ideal candidate will have 10+ years of relevant experience, prior experience leading and retaining work for Army clients, and strong subject matter expertise in government finance and budgeting, processes re-engineering, or government culture-change.

This role requires strong executive presence, problem-solving skills, and the ability to challenge client mindsets and offer alternative solutions.

We offer a salary range of $127,000 - $165,000 plus bi-annual bonuses, along with opportunities for professional growth and development.

Benefits
  • A dynamic and collaborative work environment
  • Opportunities for professional growth and development
  • Competitive salary and bonus structure

We value diversity and inclusion, and strive to create an equitable and welcoming culture where everyone feels safe, respected, and included.



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