Director of Client Success Specialist

7 days ago

Washington, United States Dcode Group, Inc. Full time
About This Role

We are seeking an exceptional Director of Client Success Specialist to lead our Army account. In this role, you will oversee a portfolio of client engagements focused on helping the Army adopt cutting-edge technology and operationalize innovation.

As Director of Client Success Specialist, you will be responsible for ensuring that Dcode drives client outcomes and helps them achieve their most challenging mission objectives. You will build and maintain relationships with senior government leaders and advise them on how to think differently and challenge the status quo.

Key Responsibilities
  • Become a trusted advisor and partner for Dcode's Army clients as they work to bring in and integrate innovative technologies into their missions.
  • Coach clients to establish clear client outcomes, aligned with their mission objectives, and help Dcode program staff coach their clients to the same standards.
  • Establish retention goals and milestones, consistently checking in on progress toward goals; proactively mitigate any problems that arise.
  • Become deeply familiar with Army mission objectives, organizational structure, policies, and challenges; build relationships with senior client leaders.
  • Anticipate client needs and proactively craft solutions; coach staff to do the same.
  • Provide novel perspectives and approaches to how the government operates in policy, acquisitions, finance, culture, and processes to drive innovation and agility inside their missions.
  • Work closely with Sales to drive client retention, identify opportunities for account expansion, scope new client engagements, and ensure delivery managers identify growth opportunities.
  • Deliver workshops, write assessments and reports, and analyze qualitative and quantitative data to help clients solve their toughest problems.

This role requires strong leadership skills, the ability to work independently, and a passion for making clients love you. If you are a resilient hustler who can get stuff done even when it seems impossible to others, we want to hear from you.

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