Customer Service Trainee
1 week ago
Customer Support Intern
Department: Energy
Location: Remote
Cargas Systems embraces a unique employee-owned culture that promotes a casual yet professional atmosphere. Our approach to Open Book Management ensures transparency regarding sales, profits, challenges, and opportunities, allowing for collaborative input from all levels. We value a flexible work environment, empowering you to make sound decisions regarding customer care and personal commitments. Our team thrives on hard work and enjoyment.
We are seeking a Customer Support Intern to contribute to our Energy Team. In this position, you will engage with our proprietary software, Cargas Energy, and provide direct assistance to our clientele.
Key Responsibilities:
- Address customer inquiries through the support line and ticketing system.
- Set clear expectations regarding the triage process.
- Document customer information via the ticketing system.
- Deliver information about Cargas Energy products and services or escalate to the appropriate internal team.
- Assist the customer support team with various tasks as needed.
Qualifications:
Currently enrolled as a Junior or Senior in college, pursuing a degree in Business, Finance, IT, MIS, or a related field.
Essential Skills:
- Proficient computer skills.
- Strong customer interaction abilities.
- Excellent communication skills to effectively serve clients and collaborate with internal teams.
- Proficient in Microsoft Office Suite and quick to adapt to new technologies.
- Fluent in reading, writing, understanding, and speaking English.
Preferred Skills:
- Previous experience in customer service is advantageous.
- Personable and friendly demeanor.
- Effective time management and personal effectiveness.
- Strong telephone etiquette.
- Ability to work collaboratively as a team player.
Internship Details:
This internship spans 12 to 16 weeks, tailored to the needs of the student and academic requirements. Start dates are flexible based on the student’s schedule.
Covid-19 Considerations:
As of the current posting, our teams are operating entirely remotely. We are actively monitoring the Covid-19 situation and adhering to CDC guidelines and local regulations regarding office operations. The internship may be conducted remotely, in-office, or a hybrid arrangement, depending on the evolving pandemic circumstances.
Cargas Systems is an Equal Opportunity Employer committed to fostering workplace diversity.
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