Customer Service Trainee

1 week ago


Lancaster, Pennsylvania, United States Car Gas Inc Full time

Customer Support Intern

Department: Energy

Location: Remote

Cargas Systems embraces a unique employee-owned culture that promotes a casual yet professional atmosphere. Our approach to Open Book Management ensures transparency regarding sales, profits, challenges, and opportunities, allowing for collaborative input from all levels. We value a flexible work environment, empowering you to make sound decisions regarding customer care and personal commitments. Our team thrives on hard work and enjoyment.

We are seeking a Customer Support Intern to contribute to our Energy Team. In this position, you will engage with our proprietary software, Cargas Energy, and provide direct assistance to our clientele.

Key Responsibilities:

  • Address customer inquiries through the support line and ticketing system.
  • Set clear expectations regarding the triage process.
  • Document customer information via the ticketing system.
  • Deliver information about Cargas Energy products and services or escalate to the appropriate internal team.
  • Assist the customer support team with various tasks as needed.

Qualifications:

Currently enrolled as a Junior or Senior in college, pursuing a degree in Business, Finance, IT, MIS, or a related field.

Essential Skills:

  • Proficient computer skills.
  • Strong customer interaction abilities.
  • Excellent communication skills to effectively serve clients and collaborate with internal teams.
  • Proficient in Microsoft Office Suite and quick to adapt to new technologies.
  • Fluent in reading, writing, understanding, and speaking English.

Preferred Skills:

  • Previous experience in customer service is advantageous.
  • Personable and friendly demeanor.
  • Effective time management and personal effectiveness.
  • Strong telephone etiquette.
  • Ability to work collaboratively as a team player.

Internship Details:

This internship spans 12 to 16 weeks, tailored to the needs of the student and academic requirements. Start dates are flexible based on the student’s schedule.

Covid-19 Considerations:

As of the current posting, our teams are operating entirely remotely. We are actively monitoring the Covid-19 situation and adhering to CDC guidelines and local regulations regarding office operations. The internship may be conducted remotely, in-office, or a hybrid arrangement, depending on the evolving pandemic circumstances.

Cargas Systems is an Equal Opportunity Employer committed to fostering workplace diversity.



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