Customer Service Representative
4 days ago
About Us
Navy Times is a leading provider of financial services, dedicated to delivering exceptional customer experiences. We value our employees and customers, and strive for excellence in everything we do.
Job Summary
We are seeking a highly skilled Customer Service Representative to join our team. As a Loan Consultant II, you will be responsible for providing personalized loan solutions to our customers, building a customer base through sales and referrals, and ensuring compliance with company policies and procedures.
Key Responsibilities
- Greet and assist customers, providing exceptional service and support.
- Process credit and employment verifications, and record information obtained.
- Approve loans up to established lending limits and complete loan closings.
- Handle account activities related to collection accounts, including phone calls and face-to-face communications with customers.
- Prepare reports, correspondences, and transaction documentation.
- Actively market all branch products and services to individuals.
Requirements
- High School Diploma or GED from an accredited institution.
- 2-4 years of consumer finance or related experience.
- Cash handling, computer skills, and customer service skills.
- Ability to work with minimum supervision.
- Excellent communication skills.
- Proficient working knowledge of Microsoft Windows, Excel, and Word Applications.
Preferred Qualifications
- Associates or Bachelor's Degree.
- Bilingual, Spanish/English.
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