Customer Service Representative

4 days ago


Lancaster, Pennsylvania, United States Navy Times Full time

About Us

Navy Times is a leading provider of financial services, dedicated to delivering exceptional customer experiences. We value our employees and customers, and strive for excellence in everything we do.

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team. As a Loan Consultant II, you will be responsible for providing personalized loan solutions to our customers, building a customer base through sales and referrals, and ensuring compliance with company policies and procedures.

Key Responsibilities

  • Greet and assist customers, providing exceptional service and support.
  • Process credit and employment verifications, and record information obtained.
  • Approve loans up to established lending limits and complete loan closings.
  • Handle account activities related to collection accounts, including phone calls and face-to-face communications with customers.
  • Prepare reports, correspondences, and transaction documentation.
  • Actively market all branch products and services to individuals.

Requirements

  • High School Diploma or GED from an accredited institution.
  • 2-4 years of consumer finance or related experience.
  • Cash handling, computer skills, and customer service skills.
  • Ability to work with minimum supervision.
  • Excellent communication skills.
  • Proficient working knowledge of Microsoft Windows, Excel, and Word Applications.

Preferred Qualifications

  • Associates or Bachelor's Degree.
  • Bilingual, Spanish/English.


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