Customer Service Specialist

2 weeks ago


Lancaster, Pennsylvania, United States K&A Appliance, Inc. Full time
Job Overview

Benefits:

  • 401(k) matching
  • Employee discounts
  • Free uniforms
  • Opportunities for career growth
  • Paid time off
  • Profit sharing

We are seeking a motivated individual to fill the role of Service Associate at K&A Appliance, Inc. In this position, you will oversee the service operations of our appliance retail establishment, coordinating a team of dedicated professionals to ensure our customers receive outstanding service for their household appliances.


Key Responsibilities:

  • Manage daily operations of the service department, including supervision of service technicians.
  • Maintain high levels of customer satisfaction through efficient service processes.
  • Develop and implement strategies to enhance service efficiency, ensuring timely task completion.
  • Address customer complaints or escalate issues as necessary for prompt resolution.
  • Ensure adherence to safety regulations and company policies.
  • Collaborate with other departments, primarily Delivery & Customer Check-out.
  • Document and monitor current inventory of parts to maintain stock levels and order necessary items for service repairs.
  • Order and track parts required for the Service Department.
  • File warranty claims with manufacturers.
  • Bill and collect payments from customers for non-warranty service work and parts.

Qualifications:

  • High school diploma, GED, or equivalent.
  • Prior experience in a similar role, preferably within the appliance or retail sector.
  • Strong organizational and time management skills, with attention to detail.
  • Excellent problem-solving and decision-making abilities.
  • Exceptional customer service skills, focused on customer satisfaction.
  • Strong communication and interpersonal skills, capable of building positive relationships with customers and team members.
  • Proficiency in relevant computer systems and software for service and delivery operations.

Bilingual in Spanish is preferred, but not mandatory.


If you are a driven individual with a commitment to delivering exceptional service, we encourage you to consider this opportunity to contribute to the success of a well-established appliance retailer.


Additional Benefits:

  • Overtime Pay
  • Paid Holidays
  • Company-Wide Bonuses
  • 401(k) retirement plan with up to 5% company match
  • Company events and catering
  • Employee discounts
  • Free uniforms
  • Opportunities for career advancement
  • Paid time off
  • Profit sharing
  • Weekly pay via direct deposit

Note: There is no company-paid health insurance.


About K&A:
K&A Appliance has been a family-owned business since 1976, specializing in new and scratch-and-dent appliances, serving both wholesale and retail markets. We have experienced consistent growth and success in the appliance industry.


Work Schedule:
Monday - Thursday 9:00 AM - 5:30 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday - Closed


Job Type: Full-time
Compensation: $18.00 per hour



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