Customer Service Specialist
2 weeks ago
Benefits:
- 401(k) matching
- Employee discounts
- Free uniforms
- Opportunities for career growth
- Paid time off
- Profit sharing
We are seeking a motivated individual to fill the role of Service Associate at K&A Appliance, Inc. In this position, you will oversee the service operations of our appliance retail establishment, coordinating a team of dedicated professionals to ensure our customers receive outstanding service for their household appliances.
Key Responsibilities:
- Manage daily operations of the service department, including supervision of service technicians.
- Maintain high levels of customer satisfaction through efficient service processes.
- Develop and implement strategies to enhance service efficiency, ensuring timely task completion.
- Address customer complaints or escalate issues as necessary for prompt resolution.
- Ensure adherence to safety regulations and company policies.
- Collaborate with other departments, primarily Delivery & Customer Check-out.
- Document and monitor current inventory of parts to maintain stock levels and order necessary items for service repairs.
- Order and track parts required for the Service Department.
- File warranty claims with manufacturers.
- Bill and collect payments from customers for non-warranty service work and parts.
Qualifications:
- High school diploma, GED, or equivalent.
- Prior experience in a similar role, preferably within the appliance or retail sector.
- Strong organizational and time management skills, with attention to detail.
- Excellent problem-solving and decision-making abilities.
- Exceptional customer service skills, focused on customer satisfaction.
- Strong communication and interpersonal skills, capable of building positive relationships with customers and team members.
- Proficiency in relevant computer systems and software for service and delivery operations.
Bilingual in Spanish is preferred, but not mandatory.
If you are a driven individual with a commitment to delivering exceptional service, we encourage you to consider this opportunity to contribute to the success of a well-established appliance retailer.
Additional Benefits:
- Overtime Pay
- Paid Holidays
- Company-Wide Bonuses
- 401(k) retirement plan with up to 5% company match
- Company events and catering
- Employee discounts
- Free uniforms
- Opportunities for career advancement
- Paid time off
- Profit sharing
- Weekly pay via direct deposit
Note: There is no company-paid health insurance.
About K&A:
K&A Appliance has been a family-owned business since 1976, specializing in new and scratch-and-dent appliances, serving both wholesale and retail markets. We have experienced consistent growth and success in the appliance industry.
Work Schedule:
Monday - Thursday 9:00 AM - 5:30 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday - Closed
Job Type: Full-time
Compensation: $18.00 per hour
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