Customer Service Representative

3 days ago


Lancaster, Pennsylvania, United States Penn Medicine Lancaster General Health Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Penn Medicine Lancaster General Health. As a Customer Service Representative, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.

Key Responsibilities
  • Patient Scheduling and Registration: Coordinate patient scheduling, registration, and insurance verification to ensure accurate and timely processing of patient information.
  • Communication and Customer Service: Provide excellent communication and customer service to patients, families, and staff, responding to inquiries and resolving issues in a professional and courteous manner.
  • Administrative Support: Perform administrative tasks, such as data entry, filing, and record-keeping, to maintain accurate and up-to-date patient records.
  • Insurance and Billing: Verify patient insurance coverage, process claims, and resolve billing issues to ensure accurate and timely payment.
  • Electronic Medical Records: Maintain accurate and up-to-date electronic medical records, including patient demographics, medical history, and treatment plans.
Requirements
  • Education: High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
  • Experience: One year of experience in a customer service or administrative role, preferably in a healthcare setting.
  • Skills: Excellent communication and customer service skills, ability to work in a fast-paced environment, and proficiency in electronic medical records and insurance verification systems.
Benefits
  • Tuition Assistance: 100% tuition assistance for employees pursuing higher education.
  • Paid Time Off: Generous paid time off and holidays.
  • Health Insurance: Comprehensive health insurance, including medical, dental, and vision coverage.
  • Retirement Plan: 403(b) retirement plan with company matching.


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