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Customer Service Representative

2 months ago

Lancaster, Pennsylvania, United States Penn Medicine Lancaster General Health Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Penn Medicine Lancaster General Health. As a key member of our customer service team, you will be responsible for providing exceptional patient care and support in a fast-paced medical office environment.

Key Responsibilities
  • Patient Scheduling: Schedule appointments and manage patient flow to ensure efficient and timely care.
  • Registration and Insurance Verification: Accurately register patients and verify insurance coverage to ensure seamless billing and payment processes.
  • Ordering and Coordination: Coordinate with physicians and other healthcare professionals to order tests and services, and ensure timely completion of orders.
  • Communication and Customer Service: Provide exceptional customer service to patients, families, and healthcare professionals, responding to inquiries and resolving issues in a professional and courteous manner.
  • Documentation and Record-Keeping: Maintain accurate and up-to-date patient records, including demographic information, medical history, and treatment plans.
Requirements
  • Education: High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
  • Experience: One year of experience in a medical office or customer service role, with a focus on patient scheduling, registration, and insurance verification.
  • Skills: Excellent communication and customer service skills, with the ability to work effectively in a fast-paced environment. Proficiency in electronic medical records and other software applications used in a medical office setting.
Benefits
  • Tuition Assistance: 100% tuition assistance for employees pursuing higher education.
  • Paid Time Off: Generous paid time off and holiday schedule.
  • Health and Wellness: Comprehensive health, dental, and vision coverage, as well as access to on-site fitness classes and wellness programs.
  • Professional Development: Opportunities for professional growth and development, including training and education programs.